Technical Documentation and Community Manager
ITCQF Certified
Contact me at [email protected]
- 20+ years of experience documenting everything from quick start guides to APIs.
- Open Source, Linux, and Git are my tools of the trade.
- I work in a Docs as Code Philosophy and teach what I know to anyone willing to listen.
- My experience includes template and style guide design, user-stories, and team management.
- I quickly research and learn new technology. I am a professional and proficient writer with a flair for desktop publishing and page design.
I create and understand complex architecture diagrams and have experience in communication, security, authentication protocols, virtualization, etc.
Tool Chest includes:
- Madcap Flare
- Jira/Confluence
- Git/TFS
- XML/DITA and DocBook
- FrameMaker
- MS Office Suite
- Visio, CorelDraw and More!
Trainer and Instructional Designer Certified RHCSA - Red Hat Certified System Administrator
Technical Communication Manager
Dates Employed: Nov 2021 – Present
Responisbilities include:
- Adminstration of the Zoomin Documetnation Portal (users and content management)
- Manage technical writing team
- Documentation Roadmaps, procedures, workflows, styleguides, and tooling
- Assign taks, mentor, and assist writers on the team
- Templates and training for the product team
- Doubled the number of topics in a year
- Ungated the portal opening content to all
Documentation Community Manager
Dates Employed: Feb 2018 – Oct 2021
Responisbilities include:
- Write maintain, and edit all documentation
- Migrate content to reside in the same repo as code ("docs as code")
- Maintain web content and review contributions from developers
- Manage outsourced freelancers and projects
- Toolchest includes: GitHub, Sphinx, Restructured Text, CQL, AWS, GCE, all on Fedora
Where to find my work?
Senior Technical Writer
Dates Employed: Feb 2016 – Jan 2018
Responsibilities included:
- Responsible for enterprise level security documentation and desktop and process analytics documentation.
- Work with developers, system architects, support, field engineers, UX team, QA, etc. to align customer requirements, features, and documentation needs.
- Skilled in Agile / Scrum development environments.
Content Engineer
Dates Employed: Dec 2011 – Jan 2016
Responsibilities included:
- Content Engineer and team leader for RHEL platform Virtualization Documentation
- Project Management and assignment of tasks to the writing team
- Strategic planning of documentation requirements for present and future releases
- Writer of technical whitepapers and joint projects with strategic Red Hat partners
- Provide documentation for Open Source upstream projects such as Fedora
- Package Maintainer for Fedora KVM Docs
- RHCSA - Red Hat Certified System Administrator
- Present at technical confrences
Where to find my work?