[RELEASE] 23 April 2024 🚀🚀 #130
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| Original file line number | Diff line number | Diff line change |
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@@ -296,6 +296,129 @@ export const pilotFaqs: Copy[] = [ | |
| }, | ||
| ]; | ||
|
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| export const inovaFaqs: Copy[] = [ | ||
| { | ||
| title: "How much does EO cost?", | ||
| content: | ||
| "Your care is completely free. And we’ll reimburse you for the cost of your products. Just send a picture of your receipt to [email protected] each time you make a purchase and we’ll provide you with an Amazon gift card in an equal amount.", | ||
| }, | ||
| { | ||
| title: "How do I get my products?", | ||
| content: ( | ||
| <> | ||
| Recommended CBD and Delta-9 THC products can be ordered through your | ||
| care plan for home delivery. They are delivered just like any other | ||
| package you might receive from the USPS or others. | ||
| <br /> | ||
| <br /> | ||
| At times, we may recommend products to be picked-up from a dispensary | ||
| near you. For these products, you’ll simply select a time to pick them | ||
| up in your care plan and our team will then order the products for you. | ||
| You just show up at the dispensary at the time you chose, pick-up your | ||
| products and pay for them. | ||
| </> | ||
| ), | ||
| }, | ||
| { | ||
| title: "Why am I obtaining my products from multiple retailers?", | ||
| content: ( | ||
| <> | ||
| We want to connect you with the most clinically appropriate products | ||
| while also providing the easiest possible experience. In most cases, | ||
| we’ll attempt to address your product needs using CBD and Delta-9 THC | ||
| products available via online retailers (including our own EO Store). | ||
| These products have been shown to be clinically effective, can be shipped | ||
| right to your home and don’t require you to visit a dispensary. | ||
| <br /> | ||
| <br /> | ||
| However, if the nature and intensity of your symptoms suggest the need | ||
| for products that can only be sourced from a local dispensary, we will | ||
| recommend those products instead. | ||
| </> | ||
| ), | ||
| }, | ||
| { | ||
| title: "What should I bring with me when I pick-up products at a dispensary?", | ||
| content: | ||
| "Bring your valid cannabis certification, a state I.D. or driver’s license and a debit card or enough cash to pay for products.", | ||
| }, | ||
| { | ||
| title: "What if I don’t have a cannabis certification?", | ||
| content: | ||
| "Depending on your recommended products, you may not need a certification. You only need to be certified if some or all of your recommended products are being sourced from a local dispensary. If you need to be certified, be sure to reach out to [email protected] for help.", | ||
| }, | ||
| { | ||
| title: "How long should it take my clinical and member services teams to respond to a message, email or phone question/ inquiry?", | ||
| content: | ||
| "No more than 24 hours and typically within 2-3 hours.", | ||
| }, | ||
| { | ||
| title: "Why can’t I see my initial care plan as soon as I submit my profile information? ", | ||
| content: | ||
| "Every profile submitted and piece of feedback provided is initially assessed by our proprietary data model and a draft care plan or care plan update is created. That plan is then closely reviewed and edited as needed by a licensed eo clinician. This can take as long as 24 hours or this can take as little as an hour, depending on the complexity of your profile, your care plan and clinician availability.", | ||
| }, | ||
| { | ||
| title: "How do you decide which products, doses and times of use are most right for me?", | ||
| content: ( | ||
| <> | ||
| The EO data model and your clinical team bases all recommendations on relevant | ||
| aspects of your medical history, cannabis use history, your daily schedule and | ||
| the feedback you provide as you use your care plan. | ||
| <br /> | ||
| <br /> | ||
| The model and your team also considers the profiles, experiences and feedback | ||
| provided by other EO patients like you and the recommendations of our proprietary | ||
| data model. And your clinical team (of course) always draws upon their extensive | ||
| cannabis treatment and research experience to provide the best possible care for you. | ||
| </> | ||
| ), | ||
| }, | ||
| { | ||
| title: "What happens if I miss a dose entirely?", | ||
| content: | ||
| "Just begin the next dose as scheduled!", | ||
| }, | ||
| { | ||
| title: "What happens if I’m late taking a dose?", | ||
| content: | ||
| "If you’re less than 30 minutes late, go ahead and take the dose (also be sure to begin the next dose at the originally scheduled time). If you’re more than 30 minutes late just wait for the next dose to begin.", | ||
| }, | ||
| { | ||
| title: "What happens if I miss an opportunity to provide feedback?", | ||
| content: | ||
| "Needless to say, the more feedback you provide, the better we can care for you. However, we know sometimes schedules change and life happens. If you can’t provide feedback when prompted, don’t worry. Just keep going as guided.", | ||
| }, | ||
| { | ||
| title: "How long should it take to get my cannabis regimen “right”?", | ||
| content: ( | ||
| <> | ||
| Everyone is different when it comes to the time it takes to reach satisfaction | ||
| with a care plan. For some, all it takes is a few days or a week or two. For others, | ||
| it can take longer. | ||
| <br /> | ||
| <br /> | ||
| It’s important to note, however, that very few people retain a static relationship | ||
| to cannabis for long periods of time. Products, doses and times of use typically | ||
| change as your reasons for use, symptoms, cannabis tolerance, body and daily schedule evolves. | ||
| <br /> | ||
| <br /> | ||
| As your feedback and needs change, we’ll be with you to alter and optimize your care | ||
| plan, guide your care and answer your questions. | ||
| </> | ||
| ), | ||
| }, | ||
| { | ||
| title: "Can I use a different dispensary or delivery provider than the one you’ve recommended? ", | ||
| content: | ||
| "The answer is an honest “maybe”. If you’d like to make a change just email us at [email protected] or call 888-823-6143. We’ll do everything we can to accommodate your request.", | ||
| }, | ||
| { | ||
| title: "What happens if I run out of a particular product?", | ||
| content: | ||
| "No problem. Just email us at [email protected] or call 888-823-6143. We’ll update your care plan in the very near term to accommodate the absence of that product if/as appropriate and coordinate the ordering of the needed product or a responsible replacement.", | ||
| }, | ||
| ]; | ||
|
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| export const faqs: Copy[] = [ | ||
| { | ||
| title: "How much does EO cost?", | ||
|
|
||
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postword is unnecessary