Cumulocity-IoT · BeateRixen · Dec 5, 2024 · Oct 28, 2024 · Oct 29, 2024 · Oct 29, 2024
@@ -6,16 +6,15 @@ sector:
   - getting_started
 ---
 
-Product support for {{< product-c8y-iot >}} is provided to licensed customers via our [{{< sag-portal >}}]({{< link-sag-portal >}}). Many services on this portal require that you have an account. If you do not yet have one, you can request it at [{{< link-sag-portal >}}register]({{< link-sag-portal >}}register).
+Product support for {{< product-c8y-iot >}} is provided to licensed customers via the [{{< c8y-support >}}]({{< c8y-support-link >}}). The services on this portal require that you have an account. If you do not yet have one, you can send a request by email to [{{< c8y-support-email >}}]({{< c8y-support-email >}}).
 
-Once you have an account, you can, for example:
+Once you have an account, and depending on role-associated permissions, you can:
 
-Download products, updates, and fixes.
-Search the Knowledge Center for technical information and tips.
-Subscribe to early warnings and critical alerts.
-Open and update support incidents.
-Add product feature requests.
+- Download products.
+- Search the Knowledge Base for articles.
+- Open and update support tickets.
+- Share product feedback.
 
-If you are using {{< product-c8y-iot >}} on a trial basis, you can refer to our free {{< sag-dev-community >}} pages at [{{< link-sag-dev-community >}}]({{< link-sag-dev-community >}}) for information sources such as user forums and FAQs.
+You can refer to {{< company-c8y >}}´s free [Tech Community]({{< link-c8y-tech-community >}}) pages for information sources such as user forums and FAQs.
 
-If you are interested in acquiring a commercial license please contact us at [https://www.softwareag.com/en_corporate/platform/iot/cumulocity-iot-quickstart.html](https://www.softwareag.com/en_corporate/platform/iot/cumulocity-iot-quickstart.html).
+If you are interested in acquiring a commercial license please contact us at [{{< email-c8y-info >}}]({{< email-c8y-info >}}).
@@ -38,4 +38,4 @@ For more information see [Connecting Edge to the cloud](/edge-kubernetes/k8-edge
 
 * The specified cloud tenant domain is not reachable or incorrect.
 
-If you must contact {{< sag-support >}}, include the output of the diagnostics dump. For more information about accessing diagnostic logs, see [Accessing logs](/edge-kubernetes/installing-edge-on-k8/#accessing-logs).
+If you must contact [product support](/additional-resources/contacting-support/), include the output of the diagnostics dump. For more information about accessing diagnostic logs, see [Accessing logs](/edge-kubernetes/installing-edge-on-k8/#accessing-logs).
@@ -15,7 +15,7 @@ The support user access feature enables {{< product-c8y-iot >}} platform provide
 {{< c8y-admon-req >}}
 To use this feature, support user access must be configured and the required support users must be created in the {{< management-tenant >}}. Contact your Operations team on how to configure this feature according to your needs.
 
-On the {{< product-c8y-iot >}} public cloud instances, the support user functionality can only be used by the [{{< sag-support >}}](/additional-resources/contacting-support/) team for providing customer support. It is not available for {{< enterprise-tenant >}} customers to support their customers/subtenants.
+On the {{< product-c8y-iot >}} public cloud instances, the support user functionality can only be used by the {{< company-c8y >}} team for providing customer support. It is not available for {{< enterprise-tenant >}} customers to support their customers/subtenants.
 {{< /c8y-admon-req >}}
 
 

@@ -0,0 +1 @@
+{{- "[email protected]" -}}
@@ -0,0 +1 @@
+{{- "https://cumulocity.atlassian.net/servicedesk/customer/" -}}
diff --git a/themes/c8ydocs/layouts/shortcodes/c8y-support.html b/themes/c8ydocs/layouts/shortcodes/c8y-support.html
@@ -0,0 +1 @@
+{{- "Cumulocity Support Portal" -}}
@@ -0,0 +1 @@
+{{- "[email protected]" -}}
diff --git a/themes/c8ydocs/layouts/shortcodes/link-c8y-tech-community.html b/themes/c8ydocs/layouts/shortcodes/link-c8y-tech-community.html
@@ -0,0 +1 @@
+{{- "https://techcommunity.cumulocity.com/" -}}
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Expand Up		@@ -38,4 +38,4 @@ For more information see [Connecting Edge to the cloud](/edge-kubernetes/k8-edge

		* The specified cloud tenant domain is not reachable or incorrect.

		If you must contact {{< sag-support >}}, include the output of the diagnostics dump. For more information about accessing diagnostic logs, see [Accessing logs](/edge-kubernetes/installing-edge-on-k8/#accessing-logs).
		If you must contact [product support](/additional-resources/contacting-support/), include the output of the diagnostics dump. For more information about accessing diagnostic logs, see [Accessing logs](/edge-kubernetes/installing-edge-on-k8/#accessing-logs).
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		{{- "https://cumulocity.atlassian.net/servicedesk/customer/" -}}
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		@@ -0,0 +1 @@
		{{- "Cumulocity Support Portal" -}}
BeateRixen marked this conversation as resolved. Show resolved Hide resolved
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		@@ -0,0 +1 @@
		{{- "https://techcommunity.cumulocity.com/" -}}