updated support page

[BeateRixen]

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[github-actions]

Preview available here

[jellecumulocity]

Support page is good like this. Note that the other pages under 'additional resources' still need new references for downloads and Tech Community.

[BeateRixen]

Support page is good like this. Note that the other pages under 'additional resources' still need new references for downloads and Tech Community.
@jellecumulocity Thanks, Jelle. Yes, we will replace everything step by step as soon as it is available. Can we already merge this PR and link to the new Support URL? Or when is the official date when we switch to it?

[jellecumulocity]

Support page is good like this. Note that the other pages under 'additional resources' still need new references for downloads and Tech Community.
@jellecumulocity Thanks, Jelle. Yes, we will replace everything step by step as soon as it is available. Can we already merge this PR and link to the new Support URL? Or when is the official date when we switch to it?

Let's wait with the merge until we have go-live confirmed at least. I don't mind having it available on c8y.com/docs before cutover, but not too long.
Also, I'm being asked by Product Management to change the name from Support Portal to something else. Customer Service Desk perhaps...

[BeateRixen]

Support page is good like this. Note that the other pages under 'additional resources' still need new references for downloads and Tech Community.
@jellecumulocity Thanks, Jelle. Yes, we will replace everything step by step as soon as it is available. Can we already merge this PR and link to the new Support URL? Or when is the official date when we switch to it?

Let's wait with the merge until we have go-live confirmed at least. I don't mind having it available on c8y.com/docs before cutover, but not too long. Also, I'm being asked by Product Management to change the name from Support Portal to something else. Customer Service Desk perhaps...

@jellecumulocity Please let me know if any naming change is required and when these changes can go live.

[BeateRixen]

@jellecumulocity What is the (final) URL now that I can use in the documentation? Is it still https://cumulocity.atlassian.net/servicedesk/customer/? And is the new portal already launched so that I can merge the PR? And how about the naming change you mentioned above (Support Portal)?

[jellecumulocity]

@jellecumulocity What is the (final) URL now that I can use in the documentation? Is it still https://cumulocity.atlassian.net/servicedesk/customer/? And is the new portal already launched so that I can merge the PR? And how about the naming change you mentioned above (Support Portal)?

That is technically still the url, but we managed to get https://cumulocity.com/support pointing there. Please use that one in the docs.

[BeateRixen]

@jellecumulocity What is the (final) URL now that I can use in the documentation? Is it still https://cumulocity.atlassian.net/servicedesk/customer/? And is the new portal already launched so that I can merge the PR? And how about the naming change you mentioned above (Support Portal)?

That is technically still the url, but we managed to get https://cumulocity.com/support pointing there. Please use that one in the docs.

@jellecumulocity How about my other 2 questions :-)?

[jellecumulocity]

@jellecumulocity How about my other 2 questions :-)?

Oops, sorry. It's not launched yet; hoping to do that later this week.
And the name is indeed [Cumulocity] Customer Service Desk.

[BeateRixen]

@jellecumulocity Thanks! I updated the variables accordingly. Please let me know when we should publish these changes.