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Interaction Modes

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Abhiroop Bhatnagar edited this page Aug 15, 2013 · 2 revisions

There are three fundamental operations which are performed through an Open311 Server instance:

  • Fetching the list of services
  • Submitting a Service Request
  • Checking the status of a Service Request Each of these operations maps to an Interaction Mode in Open311-SMS. Thus, the various interaction modes are:
  • Interaction Mode 1: Get Service Code Interaction Mode
  • Interaction Mode 2: Submit Request Interaction Mode
  • Interaction Mode 3: Check Request Interaction Mode Apart from these three, there is also a fourth interaction mode designed into the application.
  • Interaction Mode 4: Help Interaction Mode Each of these modes is implemented in the application through their own controllers.
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