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Get Service Codes Interaction Mode

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Abhiroop Bhatnagar edited this page Aug 17, 2013 · 11 revisions

The Get Service Codes Interaction Mode is used to get the list of services and their corresponding service codes from the Open311(GeoReport v2) endpoint.It can be configured to return either a list of groups or a list of services. It will instantiate a POST Service Request at the endpoint.

If the list of groups is returned, then the user can get the number of services under that particular group by sending the group code as SMS.

The SMS template(with Keyword) to initiate this interaction mode is:

[SMS_KEYWORD<space>SUB_KEYWORD_GET_SERVICE_CODES]

The SMS template(without Keyword) to initiate this interaction mode is:

[SUB_KEYWORD_GET_SERVICE_CODES]

Example Interaction Flows:

  1. Configuration:
  • Response to Get Service List Mode: Return list of Groups
  • SMS Keyword: open311

Flow: Interaction Flow Example

  1. Configuration:
  • Response to Get Service List Mode: Return list of Services
  • SMS Keyword: open311

Flow: Example Interaction Flow

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