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Merge pull request #376 from seasalt-ai/seachat-wiki-missing-alts
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Seachat wiki missing alts
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amy17519 authored Dec 4, 2024
2 parents b5c51e6 + b8de154 commit fda0a81
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Expand Up @@ -47,7 +47,7 @@ Open an account at [SeaChat](https://chat.seasalt.ai/?utm_source=wiki). No credi
<br/>
<center>
<a href="/images/seachat/en/getting-started/free-human-agent-mode.png" target="_blank">
<img width="80%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/getting-started/free-human-agent-mode.png" alt="An image illustrate the Conversation Handling Mode option. (Human Agent Only)">
<img width="80%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/getting-started/free-human-agent-mode.png" alt="An image illustrate the Conversation Handling Mode option. (Human Agent Only)" alt="Switch to Human Agent Mode">
</a>

*Choose Human Agent Only Mode*
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Expand Up @@ -23,7 +23,7 @@ First, let's start by using the **Add New Agent** button located next to your av
<div style="display: flex; flex-direction: column; align-items: center;">
<div style="width: 60%; text-align: center; display: flex; flex-direction: column; align-items: center; justify-item: center">
<a href="/images/seachat/en/create-a-new-agent/create-new-agent-shortcut.png" style="height: 200px; width: 100%; height: 100%;display: flex; justify-content: center; align-items: center; overflow: hidden;" target="_blank">
<img width="60%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/create-a-new-agent/create-new-agent-shortcut.png" alt="">
<img width="60%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/create-a-new-agent/create-new-agent-shortcut.png" alt="Create Agent Shortcut | SeaChat Agent">
</a>
<p style="margin-top: 20px; font-size: 15px">Create a New Agent Shortcut</p>
</div>
Expand All @@ -38,7 +38,7 @@ Before we can start with the agent configuration, we have to first choose the me
<div style="display: flex; flex-direction: column; align-items: center;">
<div style="width: 100%; text-align: center; display: flex; flex-direction: column; align-items: center; justify-item: center">
<a href="/images/seachat/en/create-a-new-agent/choose-creation-method.png" style="height: 200px; width: 100%; height: 100%;display: flex; justify-content: center; align-items: center; overflow: hidden;" target="_blank">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/create-a-new-agent/choose-creation-method.png" alt="">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/create-a-new-agent/choose-creation-method.png" alt="Create Methods| SeaChat Agent">
</a>
<p style="margin-top: 20px; font-size: 15px">Choose Agent Creation Method</p>
</div>
Expand Down Expand Up @@ -72,7 +72,7 @@ First, choose a use case for your agent, and then input the description that def
<div style="display: flex; flex-direction: column; align-items: center;">
<div style="width: 60%; text-align: center; display: flex; flex-direction: column; align-items: center; justify-item: center">
<a href="/images/seachat/en/create-a-new-agent/start-from-scratch.png" style="height: 200px; width: 100%; height: 100%;display: flex; justify-content: center; align-items: center; overflow: hidden;" target="_blank">
<img width="80%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/create-a-new-agent/start-from-scratch.png" alt="">
<img width="80%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/create-a-new-agent/start-from-scratch.png" alt="Create from Scratch | SeaChat Agent">
</a>
<p style="margin-top: 20px; font-size: 15px">Create an AI Agent from Scratch</p>
</div>
Expand All @@ -87,7 +87,7 @@ A use case can help you quickly set up your agent and start your conversation. C
<div style="display: flex; flex-direction: column; align-items: center;">
<div style="width: 100%; text-align: center; display: flex; flex-direction: column; align-items: center; justify-item: center">
<a href="/images/seachat/en/create-a-new-agent/pick-a-use-case.png" style="height: 200px; width: 100%; height: 100%;display: flex; justify-content: center; align-items: center; overflow: hidden;" target="_blank">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/create-a-new-agent/pick-a-use-case.png" alt="">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/create-a-new-agent/pick-a-use-case.png" alt="Create from Use Case | SeaChat Agent">
</a>
<p style="margin-top: 20px; font-size: 15px">Pick a Use Case</p>
</div>
Expand All @@ -100,7 +100,7 @@ Unlike starting from scratch, a use case comes with predefined instructions prep
<div style="display: flex; flex-direction: column; align-items: center;">
<div style="width: 100%; text-align: center; display: flex; flex-direction: column; align-items: center; justify-item: center">
<a href="/images/seachat/en/create-a-new-agent/choose-a-use-case.png" style="height: 200px; width: 100%; height: 100%;display: flex; justify-content: center; align-items: center; overflow: hidden;" target="_blank">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/create-a-new-agent/choose-a-use-case.png" alt="">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/create-a-new-agent/choose-a-use-case.png" alt="Creation Use Cases | SeaChat Agent">
</a>
<p style="margin-top: 20px; font-size: 15px">Define Agent Description</p>
</div>
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Expand Up @@ -30,7 +30,7 @@ At the bottom of the screen, you can see the checkbox that says ***Users can req
<br/>
<a href="/images/seachat/en/live-agent-transfer/20240325-live-agent-transfer-1.png" target="_blank">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/live-agent-transfer/20240325-live-agent-transfer-1.png" alt="">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/live-agent-transfer/20240325-live-agent-transfer-1.png" alt="Set up Step | SeaChat Live Agent Transfer">
</a>
<br/>

Expand All @@ -41,7 +41,7 @@ If a customer requests a live agent during the chat conversation, the human agen

<br/>
<a href="/images/seachat/en/live-agent-transfer/20240325-live-agent-transfer-2.png" target="_blank">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/live-agent-transfer/20240325-live-agent-transfer-2.png" alt="">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/live-agent-transfer/20240325-live-agent-transfer-2.png" alt=""Conversation | SeaChat Live Agent Transfer>
</a>
<br/>
<br/>
Expand All @@ -50,7 +50,7 @@ That's it. You have now set up a Live Agent Transfer function for your SeaChat A

<center>
<a href="/images/seachat/en/live-agent-transfer/20240325-live-agent-transfer-3.png" target="_blank">
<img width="60%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/live-agent-transfer/20240325-live-agent-transfer-3.png" alt="">
<img width="60%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/live-agent-transfer/20240325-live-agent-transfer-3.png" alt="Complete Conversation | SeaChat Live Agent Transfer">
</a>
</center>
<br/>
Expand All @@ -65,7 +65,7 @@ SeaChat conversations support url and Markdown formats in its web channel. Both
<div style="display: flex; flex-direction: column; align-items: center;">
<div style="width: 60%; text-align: center; display: flex; flex-direction: column; align-items: center; justify-item: center">
<a href="/images/seachat/en/live-agent-transfer/markdown-support-in-response.png" style="height: 200px; width: 100%; height: 100%;display: flex; justify-content: center; align-items: center; overflow: hidden;" target="_blank">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/live-agent-transfer/markdown-support-in-response.png" alt="">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/live-agent-transfer/markdown-support-in-response.png" alt=" Markdown Support | SeaChat Live Agent Transfer">
</a>
<p style="margin-top: 20px; font-size: 15px">Markdown Support in Agent Response</p>
</div>
Expand All @@ -78,7 +78,7 @@ The conversation will be displayed in the same format as it was inputted. This f
<div style="display: flex; flex-direction: column; align-items: center;">
<div style="width: 60%; text-align: center; display: flex; flex-direction: column; align-items: center; justify-item: center">
<a href="/images/seachat/en/live-agent-transfer/markdown-response-in-web-ui.png" style="height: 200px; width: 100%; height: 100%;display: flex; justify-content: center; align-items: center; overflow: hidden;" target="_blank">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/live-agent-transfer/markdown-response-in-web-ui.png" alt="">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/live-agent-transfer/markdown-response-in-web-ui.png" alt="Markdown Support in Response | SeaChat Live Agent Transfer">
</a>
<p style="margin-top: 20px; font-size: 15px">Markdown Support in WebChat UI</p>
</div>
Expand All @@ -102,7 +102,7 @@ The chat conversation will let your customer know how many live agents are curre

<br/>
<a href="/images/seachat/en/live-agent-transfer/20240325-live-agent-transfer-web-widget-1.png" target="_blank">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/live-agent-transfer/20240325-live-agent-transfer-web-widget-1.png" alt="">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/live-agent-transfer/20240325-live-agent-transfer-web-widget-1.png" alt="Request Live Agent | SeaChat Live Agent Transfer">
</a>
<br/>

Expand All @@ -113,7 +113,7 @@ Once you have integrated the LINE channel, your customer will see the **Live Age

<center>
<a href="/images/seachat/en/live-agent-transfer/20240325-live-agent-transfer-line-channel.png" target="_blank">
<img width="60%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/live-agent-transfer/20240325-live-agent-transfer-line-channel.png" alt="">
<img width="60%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/live-agent-transfer/20240325-live-agent-transfer-line-channel.png" alt="Live Agent on Line | SeaChat Live Agent Transfer">
</a>
</center>
<br/>
Expand All @@ -130,17 +130,18 @@ As the result of such flexibility, here are feature options that users can only
### 1. Do not let customers request a live agent proactively

<center>
<a href="/images/seachat/en/live-agent-transfer/do-not-request.png" target="_blank" alt="Do not let customers request a live agent proactively">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/live-agent-transfer/do-not-request.png" alt="Do not let customers request a live agent proactively">

<a href="/images/seachat/en/live-agent-transfer/remove-live-agent.png" target="_blank">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/live-agent-transfer/remove-live-agent.png" alt="Live Mode Timeout | SeaChat Live Agent Transfer">
</a>
</center>
<br/>

If selected, **Show Summary** and **Automatic Switch to AI Agent** features should hide or grey out, and the users should not be able to request a live agent during the chat conversation.

<center>
<a href="/images/seachat/en/do-request.png" target="_blank" alt="Show Summary and Automatic Switch to AI Agent features">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/live-agent-transfer/do-request.png" alt="Show Summary and Automatic Switch to AI Agent features">
<a href="/images/seachat/en/live-agent-transfer/remove-live-agent.png" target="_blank">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/live-agent-transfer/remove-live-agent.png" alt="Remove Live Agent | SeaChat Live Agent Transfer">
</a>
</center>
<br/>
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Expand Up @@ -92,7 +92,7 @@ For most agents, to set up Extraction we'll use the provided UI in the **Advance

<center>
<a href="/images/seachat/en/context-extraction/general-setup.png" target="_blank">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/context-extraction/general-setup.png" alt="">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/context-extraction/general-setup.png" alt="Navigate to Advanced Settings">
</a>

<br/>
Expand Down Expand Up @@ -174,7 +174,7 @@ For the survey use cases (CSAT, Brand Perception, Market Research, etc.), the ex

<center>
<a href="/images/seachat/en/context-extraction/question-start.png" target="_blank">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/context-extraction/question-start.png" alt="">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/context-extraction/question-start.png" alt="Start Question Section">
</a>

<br/>
Expand All @@ -193,7 +193,7 @@ For the survey use cases (CSAT, Brand Perception, Market Research, etc.), the ex

<center>
<a href="/images/seachat/en/context-extraction/advanced-settings.png" target="_blank">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/context-extraction/advanced-settings.png" alt="">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/context-extraction/advanced-settings.png" alt="Advanced Settings | Context Extraction">
</a>

<br/>
Expand All @@ -211,7 +211,7 @@ The extraction for each conversation will update in real time and we can check t

<center>
<a href="/images/seachat/en/context-extraction/conversation-page.png" target="_blank">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/context-extraction/conversation-page.png" alt="">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/context-extraction/conversation-page.png" alt=""Conversaiton Page | Context Extraction>
</a>

<br/>
Expand All @@ -225,7 +225,7 @@ The extraction for each conversation will update in real time and we can check t

<center>
<a href="/images/seachat/en/context-extraction/extraction-btn.png" target="_blank">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/context-extraction/extraction-btn.png" alt="">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/context-extraction/extraction-btn.png" alt="Extraction Button | Context Extraction">
</a>

<br/>
Expand All @@ -239,7 +239,7 @@ The extraction for each conversation will update in real time and we can check t

<center>
<a href="/images/seachat/en/context-extraction/extracted-value.png" target="_blank">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/context-extraction/extracted-value.png" alt="">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/context-extraction/extracted-value.png" alt="Extraction Value | Context Extraction">
</a>

<br/>
Expand All @@ -262,7 +262,7 @@ Proceed by navigating to the **Advanced Settings** tab where you can define the
<div style="display: flex; flex-direction: column; align-items: center;">
<div style="width: 100%; text-align: center; display: flex; flex-direction: column; align-items: center; justify-item: center">
<a href="/images/seachat/en/context-extraction/example-advanced-setting.png" target="_blank">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/context-extraction/example-advanced-setting.png" alt="">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/context-extraction/example-advanced-setting.png" alt="Extraction Definition | Context Extraction">
</a>
<p style="margin-top: 20px; font-size: 15px">Define Extraction</p>
</div>
Expand All @@ -282,7 +282,7 @@ The AI agent will monitor conversations in real time, updating extraction fields
<div style="display: flex; flex-direction: column; align-items: center;">
<div style="width: 100%; text-align: center; display: flex; flex-direction: column; align-items: center; justify-item: center">
<a href="/images/seachat/en/context-extraction/example-conversation.png" target="_blank">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/context-extraction/example-conversation.png" alt="">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/context-extraction/example-conversation.png" alt="Example Conversation | Context Extraction">
</a>
</div>
<p style="margin-top: 20px; font-size: 15px">Monitor Conversation Extraction</p>
Expand All @@ -293,7 +293,7 @@ The extracted values from conversations are accessible within the system. Simply
<div style="display: flex; flex-direction: column; align-items: center;">
<div style="width: 100%; text-align: center; display: flex; flex-direction: column; align-items: center; justify-item: center">
<a href="/images/seachat/en/context-extraction/example-result.png" target="_blank">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/context-extraction/example-result.png" alt="">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/context-extraction/example-result.png" alt="Result Example | Context Extraction">
</a>
</div>
<p style="margin-top: 20px; font-size: 15px">Value Extracted</p>
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Expand Up @@ -27,7 +27,7 @@ To duplicate an agent, click on the Agent Duplicate button located next to the a
<div style="display: flex; flex-direction: column; align-items: center;">
<div style="width: 100%; text-align: center; display: flex; flex-direction: column; align-items: center; justify-content: center">
<a href="/images/seachat/en/create-a-new-agent/agent-duplication-btn.png" style="height: 200px; width: 100%; display: flex; justify-content: center; align-items: center; overflow: hidden;" target="_blank">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/create-a-new-agent/agent-duplication-btn.png" alt="">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/create-a-new-agent/agent-duplication-btn.png" alt="Duplicate Button | SeaChat Agent Duplicate">
</a>
<p style="margin-top: 20px; font-size: 15px">Duplicate Agent Button</p>
</div>
Expand All @@ -42,7 +42,7 @@ This process might take some time depending on the complexity of the agent. Once
<div style="display: flex; flex-direction: column; align-items: center;">
<div style="width: 100%; text-align: center; display: flex; flex-direction: column; align-items: center; justify-content: center">
<a href="/images/seachat/en/create-a-new-agent/duplication-confirmation.png" style="height: 200px; width: 100%; display: flex; justify-content: center; align-items: center; overflow: hidden;" target="_blank">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/create-a-new-agent/duplication-confirmation.png" alt="">
<img width="100%" style="border-radius: 0.4rem; cursor: zoom-in;" src="/images/seachat/en/create-a-new-agent/duplication-confirmation.png" alt="Confirm Duplication | SeaChat Agent Duplicate">
</a>
<p style="margin-top: 20px; font-size: 15px">Duplication Confirmation</p>
</div>
Expand All @@ -65,7 +65,7 @@ This is particularly useful when you want to develop an existing agent without a
<br/>
<center>
<a style="border-radius: 0.4rem; cursor: zoom-in;" href="/images/seachat/en/create-a-new-agent/replace-button.png" target="_blank">
<img width="80%" style="border-radius: 0.4rem" src="/images/seachat/en/create-a-new-agent/replace-button.png" alt="">
<img width="80%" style="border-radius: 0.4rem" src="/images/seachat/en/create-a-new-agent/replace-button.png" alt="Agent Replacement | SeaChat Agent Duplicate">
</a>

**Agent Replacement**
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