Merge pull request #358 from seasalt-ai/amychen/product-updates-20241121

SeaChat Product Updates 20241121

content/en/seachat/seachat-product-updates/seachat-product-updates.md

@@ -2,7 +2,7 @@
 title: "SeaChat Release History"
 description: "Stay up-to-date with SeaChat's latest release on new AI features, improvements, and bug fixes."
 date: 2023-11-22T08:48:57+00:00
-lastmod: 2024-11-13T08:48:57+00:00
+lastmod: 2024-11-20T08:48:57+00:00
 draft: false
 images: []
 menu:
@@ -16,6 +16,14 @@ weight: 101
 toc: true
 ---
 
+### 11/21/2024
+##### **<font color="#739963">New Features and Improvements</font>**
+- Preferred and Enforced Response Languages: Users can now specify the language SeaChat should use in responses. With the preferred response language setting, SeaChat detects the user's language and responds accordingly, defaulting to the selected language if it cannot determine the user's language. With the enforced response language setting, SeaChat consistently responds in the selected language regardless of the user's input.
+- Hybrid Conversation Handling Mode: In Hybrid mode, users can now configure whether to allow customers to proactively request a live agent. If enabled, customers will see a "Talk to Human Agent" button in webchat or a quick action button in WhatsApp, Messenger, and LINE.
+- Complete Form Message Configuration: Users can now configure the message sent after a user completes a form, such as "I agree to the Privacy Policy I just submitted." in Webchat Widget Custom Form page.
+- Voice Bot Filler Word Configuration: Users can now enable filler words in the voice bot for faster responses and adjust the probability of including filler words in its replies in Calls integration page and SeaX Calls integration page.
+
+
 ### 11/14/2024
 ##### **<font color="#739963">New Features and Improvements</font>**
 - Button Display Limits on Messenger and WhatsApp: We've resolved an issue where exceeding the platform button limits on Messenger and WhatsApp caused display issues. Now, if the button count exceeds the limit, we will display only the maximum allowable number of buttons.

content/zh/seachat/seachat-product-updates/seachat-product-updates.md

@@ -2,7 +2,7 @@
 title: "SeaChat 版本發布資訊"
 description: "掌握 SeaChat 最新版本發布資訊，了解新增功能、效能優化及錯誤修復，確保您隨時使用最穩定、最先進的 AI 助理功能。"
 date: 2023-11-22T08:48:57+00:00
-lastmod: 2024-11-13T08:48:57+00:00
+lastmod: 2024-11-20T08:48:57+00:00
 draft: false
 images: []
 menu:
@@ -16,6 +16,13 @@ weight: 104
 toc: true
 ---
 
+### 11/21/2024
+##### **<font color="#739963">新功能與改進</font>**
+- 回應語言設定：用戶現在可以指定 SeaChat 回應語言。使用偏好回應語言設定時，SeaChat 會偵測用戶的語言並相應回應，如果無法確定用戶的語言，則默認使用所選語言。使用強制回應語言設置時，無論用戶使用什麼語言，SeaChat 都會始終使用所選語言回應。
+- 混合對話處理模式：在混合模式下，用戶現在可以設定是否允許客戶主動請求真人客服。如果啟用，客戶將在網頁聊天中看到「轉接真人客服」按鈕，或在 WhatsApp、Messenger 和 LINE 中看到快捷鍵。
+- 表單完成訊息設定：用戶現在可以在網頁聊天小工具自訂表單頁面中設定用戶完成表單後發送的訊息，例如「我同意剛才提交的隱私政策」。
+- 語音機器人填充詞設定：用戶現在可以在通話整合頁面和 SeaX 通話整合頁面中啟用語音機器人的填充詞功能，以獲得更快的回應，並調整其回覆中包含填充詞的機率。
+
 ### 11/14/2024
 ##### **<font color="#739963">新功能與改進</font>**
 - Messenger 和 WhatsApp 按鈕顯示限制：我們已解決平台按鈕數量超過限制時造成的顯示問題。現在，如果按鈕數量超過限制，我們將只顯示平台允許的最大按鈕數量。