feat: download audio wiki

content/en/seachat/seachat-manual/seachat-conversation.md

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+---
+title: "Agent Conversations"
+description: "SeaChat Agent Conversations"
+date: 2024-07-30T08:48:57+00:00
+lastmod: 2024-07-30T08:48:57+00:00
+draft: false
+images: []
+menu:
+  seachat:
+    parent: "seachat-manual"
+aliases:
+  - /en/seachat/seachat-manual/seachat-agent-conversation/
+weight: 70
+toc: true
+---
+
+## Agent Conversations
+
+<br/>
+<center>
+<a style="border-radius: 0.4rem; cursor: zoom-in;" href="/images/seachat/en/seachat-conversation/conversation-dashboard.png" target="_blank">
+<img width="80%" style="border-radius: 0.4rem" src="/images/seachat/en/seachat-conversation/conversation-dashboard.png" alt="">
+</a>
+
+**Agent Conversations View**
+</center>
+
+The conversation dashboard is where you can view and manage all the conversations that your agents are handling. You can view the details of each conversation, check the conversation history, and manually answer users' questions.
+
+Users can switch between all conversations and agent conversations. In live agent conversations, users can view conversations that have been handled by live agents.
+
+In each conversation row, there will be an icon indicating the conversation type. You can easily identify the type of conversation through these icons.
+
+## Download Audio Conversation
+
+<br/>
+<center>
+<a style="border-radius: 0.4rem; cursor: zoom-in;" href="/images/seachat/en/seachat-conversation/download-audio.png" target="_blank">
+<img width="80%" style="border-radius: 0.4rem" src="/images/seachat/en/seachat-conversation/download-audio.png" alt="">
+</a>
+
+**Download Audio Conversations**
+</center>
+
+For conversations with phone icons, you can download the audio conversation by clicking on the download icon inside the conversation. The audio conversation will be downloaded in .mp3 format. This is a useful tool for quality assurance and training purposes, as you can listen to the conversation between the agent and the user and provide critical feedback to fine-tune the agent's responses.

content/zh/seachat/seachat-manual/seachat-conversation.md

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+---
+title: "助理對話"
+description: "SeaChat 助理對話"
+date: 2024-07-30T08:48:57+00:00
+lastmod: 2024-07-30T08:48:57+00:00
+draft: false
+images: []
+menu:
+  seachat:
+    parent: "seachat-manual"
+aliases:
+  - /zh/seachat/seachat-manual/seachat-agent-conversation/
+weight: 70
+toc: true
+---
+
+## 助理對話
+
+<br/>
+<center>
+<a style="border-radius: 0.4rem; cursor: zoom-in;" href="/images/seachat/zh/seachat-conversation/conversation-dashboard.png" target="_blank">
+<img width="80%" style="border-radius: 0.4rem" src="/images/seachat/zh/seachat-conversation/conversation-dashboard.png" alt="">
+</a>
+
+**助理對話**
+</center>
+
+對話儀表板是您可以查看和管理所有助理正在處理的對話的地方。您可以查看每個對話的詳細資訊，檢查對話歷史記錄，並手動回答用戶的問題。
+
+用戶可以在所有對話和助理對話之間切換。在真人助理對話中，用戶可以查看由真人助理處理的對話。
+
+在每個對話行中，都會有一個圖標指示對話類型。您可以通過這些圖標輕鬆識別對話的類型。
+
+## 下載音訊對話
+
+<br/>
+<center>
+<a style="border-radius: 0.4rem; cursor: zoom-in;" href="/images/seachat/zh/seachat-conversation/download-audio.png" target="_blank">
+<img width="80%" style="border-radius: 0.4rem" src="/images/seachat/zh/seachat-conversation/download-audio.png" alt="">
+</a>
+
+**下載音訊對話**
+</center>
+
+對於帶有電話圖標的對話，您可以通過點擊對話內的下載圖標來下載音訊對話。音訊對話將以 .mp3 格式下載。這是功能在品質保管理和培訓目的上非常有用，因為您可以收聽助理和用戶之間的對話，並提供回饋以微調助理的回應。