complete-support-request-info.yml

name: Support Request - Complete Support Request Info

on:
 issues:
    types: [opened]
    
jobs:
  trigger:
    name: "Complete info"
    runs-on: ubuntu-latest

    steps:
    - name: Checkout the repo
      uses: actions/checkout@main

    - name: Parse the support request
      uses: stefanbuck/github-issue-parser@v3
      id: issue-parser
      with:
        template-path: .github/ISSUE_TEMPLATE/support-request.yml
        
    - name: Print the fields
      run: echo "${PARSER_FIELDS}"
      # use env variables as per https://github.com/orgs/community/discussions/32012#discussioncomment-3558892
      env:
        PARSER_FIELDS: ${{ steps.issue-parser.outputs.jsonString }}

    - name: Check Selected Robot
      id: check-1
      run: |
        if [ "${ROBOT}" == "None" ]; then
          echo "WARNING_BODY=- [ ] enter the Robot Name, adjust the Issue Title, and add the Robot Label." >> $GITHUB_OUTPUT
          echo "trigger_warning=yes" >> $GITHUB_ENV
          echo "ROBOT_NAME=Robot Name" >> $GITHUB_OUTPUT
        else
          echo "WARNING_BODY=- [x] enter the Robot Name." >> $GITHUB_OUTPUT
          echo "ROBOT_NAME=${ROBOT}" >> $GITHUB_OUTPUT
          echo "ROBOT_LABEL=${ROBOT}" >> $GITHUB_OUTPUT
        fi
      env:
        ROBOT: ${{ steps.issue-parser.outputs.issueparser_robot }}
        
    # Set issue title prefix according to selected Robot Name
    - name: Update issue title
      uses: actions-cool/issues-helper@v3
      id: issue-updater-title
      with:
        actions: 'update-issue'
        token: ${{ secrets.GITHUB_TOKEN }}
        issue-number: ${{ github.event.issue.number }}
        title: "${{ steps.check-1.outputs.ROBOT_NAME }} – ${{ github.event.issue.title }}"
        update-mode: 'replace'

    # Add Robot Label according to selected Robot Name
    - name: Add robot label
      uses: actions-cool/issues-helper@v3
      id: issue-updater-label
      with:
        actions: 'add-labels'
        token: ${{ secrets.GITHUB_TOKEN }}
        issue-number: ${{ github.event.issue.number }}
        labels: ${{ steps.check-1.outputs.ROBOT_LABEL }}

    - name: Check Issue Title
      id: check-2
      run: |
        if [ "${ISSUE_TITLE}" == "" ] || [ "${ISSUE_TITLE}" == "${TITLE_PLACEHOLDER}" ] || [ "${{ steps.check-1.outputs.ROBOT_NAME }}" == "Robot Name" ]; then
          echo "WARNING_BODY=- [ ] give the issue a meaningful Title." >> $GITHUB_OUTPUT
          echo "trigger_warning=yes" >> $GITHUB_ENV
        else
          echo "WARNING_BODY=- [x] give the issue a meaningful Title." >> $GITHUB_OUTPUT
        fi
      env:
        ISSUE_TITLE: ${{ github.event.issue.title }}
        TITLE_PLACEHOLDER: "[Give a meaningful title but don't enter the robot name here]"

    - name: Check Issue Detailed Context
      if: false
      id: check-3
      run: |
        echo ${#CONTEXT}
        if [ "${CONTEXT}" == "" ] || [ ${#CONTEXT} -lt 100 ]; then
        echo "WARNING_BODY=- [ ] provide a Detailed Context (at least 100 characters)." >> $GITHUB_OUTPUT
        echo "trigger_warning=yes" >> $GITHUB_ENV
        else
        echo "WARNING_BODY=- [x] provide a Detailed Context." >> $GITHUB_OUTPUT
        fi
      env:
        CONTEXT: ${{ steps.issue-parser.outputs.issueparser_context }}
        
    - name: Print URL of the problematic issue
      if: (env.trigger_warning=='yes')
      run: |
        echo "❌ Problems detected with ${{ github.event.issue.html_url }}"
        
    - name: Create comment
      if: (env.trigger_warning=='yes')
      uses: peter-evans/create-or-update-comment@v2
      with:
        issue-number: ${{ github.event.issue.number }}
        body: |
          ## ⚠️ Detected missing mandatory information
          Hi @${{ github.event.issue.user.login }} 👋🏻
          
          Some of the following points need your attention.
          
          You are required to:
          ${{ steps.check-1.outputs.WARNING_BODY }}
          ${{ steps.check-2.outputs.WARNING_BODY }}
          
          <sub>Please, mark the points above as solved once done.</sub>
          [^1]: To get to know the allowed options for the dropdown fields, you may peruse the [**`template`**](../blob/master/.github/ISSUE_TEMPLATE/support-request.yml).
        reactions: 'confused'