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Better: Add draft events. RD-31829 #263

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Better: Add draft events. RD-31829 #263

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1f8d1a4
Better: Add draft events. RD-31829
brenauj Dec 17, 2024
d73a84b
add the discarded event
brenauj Dec 23, 2024
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7 changes: 4 additions & 3 deletions docs/digital/exports/main-export-fields.md
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Expand Up @@ -53,7 +53,6 @@ Other custom data can be present in the thread export depending on the source ty
| visit _started_at | Website visit start time | Timestamp | 1470399681 | [Sensitive](../#sensitive-columns) |
| {custom_variable_name} | Chat custom variable | Depends on the chat custom variable type | 12 | [Sensitive](../#sensitive-columns) Columns corresponding to the chat custom variables will also be available |
| intervention_user_names | Agent user names | Array | John Doe, Leo Major | [Sensitive](../#sensitive-columns) |

| opened_intervention_user_names | Active agent user names | Array | John Doe, Leo Major | [Sensitive](../#sensitive-columns) |


Expand All @@ -77,7 +76,7 @@ Other custom data can be present in the thread export depending on the source ty
| private_message | Private message ? | Boolean | true / false (or 1 / 0 for BI) | |
| created_from | Created from | String | Synchronizer | |
| auto_submitted | Auto submitted | Boolean | true / false (or 1 / 0 for BI) | If true, it means the message is an automatic reply: ask a user to follow (twitter), send a survey to a customer,... |
| status | Status | String | New | Possible values : <ul><li>Assigned</li> <li>Ignored</li> <li>New</li> <li>Replied</li> <li>Agent message</li> <li>Agent reply</li></ul> |
| status | Status | String | New | Possible values : <ul><li>Assigned</li> <li>Ignored</li> <li>New</li> <li>Replied</li> <li>Agent message</li> <li>Agent reply</li><li>Pending approval</li><li>Draft</li></ul> |
| ignored_from | Archived by | String | Ice | Possible values : <ul><li>Ignored</li> <li>automatically</li> <li>Archived by ICE</li> <li>Manually ignored</li> <li>Mass ignored</li></ul> |
| categories | Categories | Array | Mobile, Adsl, TV | |
| intervention_id | Intervention id | ObjectId | 512631f8a90ffbd442000037 | |
Expand Down Expand Up @@ -207,6 +206,8 @@ Other custom data can be present in the thread export depending on the source ty
| content.destroyed | A message was deleted |
| content.discussion_initiated | A discussion was initiated by an agent |
| content.discussion_planned | A discussion was planned by an agent |
| content.draft_created | A draft was created by an agent |
| content.draft_updated | A draft was updated by an agent |
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you should add the discarded event as well so that you don't have to do another PR just for it

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done in d73a84b

| content.forwarded | An email was forwarded |
| content.ice_nth_content_ignored | A message was ignored by AI Classification Engine |
| content.ignored | A message was ignored |
Expand Down Expand Up @@ -827,7 +828,7 @@ This export displays user permissions by source.
| user_reply_in_average_bh | Average agent reply time in business hours (minutes or seconds according to configuration) | Integer | 2 | |
| user_reply_in_average_count | Number of exchanges between Identity -> User (used to weight user_reply) | Integer | 3 | |
| identity_id | Identity ID | ObjectId | 55cda9e6776562a644000001 | |
| identity_name | Identity Name | String | Pierre Dupont | |
| identity_name | Identity Name | String | Pierre Dupont | |
| identity_foreign_id | Identity's Foreign ID | ObjectId | 55dc83d677656254ca000a2e | |
| source_id | Source ID | ObjectId | 55cda687776562377900083d | |
| source_name | Source Name | String | My Facebook Page | |
Expand Down