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Update index.md #477

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Update index.md #477

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4 changes: 2 additions & 2 deletions docs/initiative/index.md
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Expand Up @@ -108,9 +108,9 @@ _The following sections include our User Personas for each of these types of use

### Seeking Help (i.e. help-seeker, clients, patients, end-users, consumers)

**Help-seekers** (i.e. patients, clients, consumers, victims, survivors, etc.) have some pressing need (or more likely, multiple needs) which might be addressed by services in their community. To realize this possibility, help-seekers must receive accurate, relevant, and easily understandable information about services which they can access and for which they are eligible. Heightened emotional reactions, illness or injury may diminish their capacity for uncertainty and decision-making.
**Help-seekers** (i.e. patients, clients, consumers, victims, survivors, etc.) have some pressing need (or more likely, multiple needs) which might be addressed by services in their community. This category may include caregivers or any person who is informally seeking help on another’s behalf.

Help-seekers may not be fully capable of articulating the addressable aspect of their needs. They may have limited media literacy, and limited access to technology. They may not know about the existence of relevant services, let alone the ‘correct’ language to describe those services. They may have difficulty processing and/or trusting information. They may not be able to articulate their needs and may not feel safe. They may struggle with anticipated or actual stigmatization for seeking help. Incorrect information can cost help-seekers time, money, or even conceivably lives.
Help-seekers need accurate, relevant, and easily understandable information about services which they can access and for which they are eligible. However, help-seekers may not be fully capable of articulating the addressable aspect of their needs. They may have limited media literacy, and limited access to technology. They may not know about the existence of relevant services, let alone the ‘correct’ language to describe those services. They may have difficulty processing and/or trusting information. They may not be able to articulate their needs and may not feel safe. They may struggle with anticipated or actual stigmatization for seeking help. Heightened emotional reactions, illness or injury may diminish their capacity for uncertainty and decision-making. Incorrect information can cost help-seekers time, money, or even conceivably lives.

Help-seekers might currently look for help by searching the web, or turning to a trusted community anchor like a library, school, or religious institution. They might interface with a service provider (“referrer”) who might help identify addressable needs (through some screening process) and provide them with actionable information about services.

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