CM-868: read details, create, update grievances (#11)

* CM-835: added possibility to default configure roles for staff assignment

* CM-868: added backend adjustments necessary for frontend

* CM-868: fixed missing user staff gql

grievance_social_protection/apps.py

@@ -22,14 +22,14 @@
     "gql_mutation_delete_categorys_perms": ["123007"],
     "tickets_attachments_root_path": None,
 
-    "grievance_types": [DEFAULT_STRING],
-    "grievance_flags": [DEFAULT_STRING],
-    "grievance_channels": [DEFAULT_STRING],
+    "grievance_types": [DEFAULT_STRING, 'Category A', 'Category B'],
+    "grievance_flags": [DEFAULT_STRING, 'Flag A', 'Flag B'],
+    "grievance_channels": [DEFAULT_STRING, 'Channel A', 'Channel B'],
     "default_responses": {DEFAULT_STRING: DEFAULT_STRING},
     "grievance_anonymized_fields": {DEFAULT_STRING: []},
     # CRON timedelta: {days},{hours}
     "resolution_times": DEFAULT_TIME_RESOLUTION,
-    "default_resolution": {DEFAULT_STRING: DEFAULT_TIME_RESOLUTION},
+    "default_resolution": {DEFAULT_STRING: DEFAULT_TIME_RESOLUTION, 'Category A': '4,0', 'Category B': '6,12'},
 
     "attending_staff_role_ids": [],
     "default_attending_staff_role_ids": {DEFAULT_STRING: [1, 2]},

grievance_social_protection/gql_mutations.py

@@ -21,16 +21,20 @@ class TicketStatusEnum(graphene.Enum):
         RESOLVED = Ticket.TicketStatus.RESOLVED
         CLOSED = Ticket.TicketStatus.CLOSED
 
-    key = graphene.String(required=True)
+    key = graphene.String(required=False)
     title = graphene.String(required=False)
     description = graphene.String(required=False)
     reporter_type = graphene.String(required=True, max_lenght=255)
     reporter_id = graphene.String(required=True)
-    attending_staff_uuid = graphene.UUID(required=False)
+    attending_staff_id = graphene.UUID(required=False)
     date_of_incident = graphene.Date(required=False)
     status = graphene.Field(TicketStatusEnum, required=False)
     priority = graphene.String(required=False)
     due_date = graphene.Date(required=False)
+    category = graphene.String(required=True)
+    flags = graphene.String(required=False)
+    channel = graphene.String(required=False)
+    resolution = graphene.String(required=False)
 
 
 class UpdateTicketInputType(CreateTicketInputType):
@@ -57,6 +61,8 @@ def _mutate(cls, user, **data):
         service = TicketService(user)
         response = service.create(data)
         if client_mutation_id:
+            ticket_id = response['data']['id']
+            ticket = Ticket.objects.get(id=ticket_id)
             TicketMutation.object_mutated(user, client_mutation_id=client_mutation_id, Ticket=ticket)
 
         if not response['success']:
@@ -87,6 +93,8 @@ def _mutate(cls, user, **data):
         service = TicketService(user)
         response = service.update(data)
         if client_mutation_id:
+            ticket_id = response['data']['id']
+            ticket = Ticket.objects.get(id=ticket_id)
             TicketMutation.object_mutated(user, client_mutation_id=client_mutation_id, Ticket=ticket)
 
         if not response['success']:

grievance_social_protection/gql_queries.py

@@ -43,11 +43,16 @@ class Meta:
         model = Ticket
         interfaces = (graphene.relay.Node,)
         filter_fields = {
+            "id": ["exact", "isnull"],
             "key": ["exact", "istartswith", "icontains", "iexact"],
             "title": ["exact", "istartswith", "icontains", "iexact"],
             "description": ["exact", "istartswith", "icontains", "iexact"],
             "status": ["exact", "istartswith", "icontains", "iexact"],
             "priority": ["exact", "istartswith", "icontains", "iexact"],
+            "category": ["exact", "istartswith", "icontains", "iexact"],
+            "flags": ["exact", "istartswith", "icontains", "iexact"],
+            "channel": ["exact", "istartswith", "icontains", "iexact"],
+            "resolution": ["exact", "istartswith", "icontains", "iexact"],
             'reporter_id': ["exact"],
             "due_date": ["exact", "istartswith", "icontains", "iexact"],
             "date_of_incident": ["exact", "istartswith", "icontains", "iexact"],
@@ -88,11 +93,17 @@ class AttendingStaffRoleGQLType(ObjectType):
     role_ids = graphene.List(graphene.String)
 
 
+class ResolutionTimesByCategoryGQLType(ObjectType):
+    category = graphene.String()
+    resolution_time = graphene.String()
+
+
 class GrievanceTypeConfigurationGQLType(ObjectType):
     grievance_types = graphene.List(graphene.String)
     grievance_flags = graphene.List(graphene.String)
     grievance_channels = graphene.List(graphene.String)
     grievance_category_staff_roles = graphene.List(AttendingStaffRoleGQLType)
+    grievance_default_resolutions_by_category = graphene.List(ResolutionTimesByCategoryGQLType)
 
     def resolve_grievance_types(self, info):
         return TicketConfig.grievance_types
@@ -113,3 +124,14 @@ def resolve_grievance_category_staff_roles(self, info):
             category_staff_role_list.append(category_staff_role)
 
         return category_staff_role_list
+
+    def resolve_grievance_default_resolutions_by_category(self, info):
+        category_resolution_time_list = []
+        for category_key, resolution_time in TicketConfig.default_resolution.items():
+            category_resolution_time = ResolutionTimesByCategoryGQLType(
+                category=category_key,
+                resolution_time=resolution_time
+            )
+            category_resolution_time_list.append(category_resolution_time)
+
+        return category_resolution_time_list

grievance_social_protection/migrations/0010_auto_20240417_1050.py

@@ -0,0 +1,23 @@
+# Generated by Django 3.2.19 on 2024-04-17 10:50
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('grievance_social_protection', '0009_comment_historicalcomment_historicalticket_ticket_ticketmutation'),
+    ]
+
+    operations = [
+        migrations.AlterField(
+            model_name='historicalticket',
+            name='reporter_id',
+            field=models.CharField(max_length=255),
+        ),
+        migrations.AlterField(
+            model_name='ticket',
+            name='reporter_id',
+            field=models.CharField(max_length=255),
+        ),
+    ]

grievance_social_protection/migrations/0011_auto_20240418_1130.py

@@ -0,0 +1,43 @@
+# Generated by Django 3.2.19 on 2024-04-18 11:30
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('grievance_social_protection', '0010_auto_20240417_1050'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='historicalticket',
+            name='category',
+            field=models.CharField(blank=True, max_length=255, null=True),
+        ),
+        migrations.AddField(
+            model_name='historicalticket',
+            name='channel',
+            field=models.CharField(blank=True, max_length=255, null=True),
+        ),
+        migrations.AddField(
+            model_name='historicalticket',
+            name='flags',
+            field=models.CharField(blank=True, max_length=255, null=True),
+        ),
+        migrations.AddField(
+            model_name='ticket',
+            name='category',
+            field=models.CharField(blank=True, max_length=255, null=True),
+        ),
+        migrations.AddField(
+            model_name='ticket',
+            name='channel',
+            field=models.CharField(blank=True, max_length=255, null=True),
+        ),
+        migrations.AddField(
+            model_name='ticket',
+            name='flags',
+            field=models.CharField(blank=True, max_length=255, null=True),
+        ),
+    ]

grievance_social_protection/migrations/0012_auto_20240418_1137.py

@@ -0,0 +1,23 @@
+# Generated by Django 3.2.19 on 2024-04-18 11:37
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('grievance_social_protection', '0011_auto_20240418_1130'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='historicalticket',
+            name='resolution',
+            field=models.CharField(blank=True, max_length=255, null=True),
+        ),
+        migrations.AddField(
+            model_name='ticket',
+            name='resolution',
+            field=models.CharField(blank=True, max_length=255, null=True),
+        ),
+    ]

grievance_social_protection/models.py

@@ -30,7 +30,7 @@ class TicketStatus(models.TextChoices):
     code = models.CharField(max_length=16, unique=True, blank=True, null=True)
 
     reporter_type = models.ForeignKey(ContentType, on_delete=models.CASCADE, null=False, blank=False)
-    reporter_id = models.PositiveIntegerField(null=False, blank=False)
+    reporter_id = models.CharField(max_length=255, null=False, blank=False)
     reporter = GenericForeignKey('reporter_type', 'reporter_id')
 
     attending_staff = models.ForeignKey(User, models.DO_NOTHING, blank=True, null=True)
@@ -41,6 +41,11 @@ class TicketStatus(models.TextChoices):
     priority = models.CharField(max_length=20, blank=True, null=True)
     due_date = models.DateField(blank=True, null=True)
 
+    category = models.CharField(max_length=255, blank=True, null=True)
+    flags = models.CharField(max_length=255, blank=True, null=True)
+    channel = models.CharField(max_length=255, blank=True, null=True)
+    resolution = models.CharField(max_length=255, blank=True, null=True)
+
     def clean(self):
         super().clean()
         if self.reporter:

grievance_social_protection/services.py

@@ -15,14 +15,12 @@ def __init__(self, user, validation_class=TicketValidation):
 
     @register_service_signal('ticket_service.create')
     def create(self, obj_data):
-        self.validation_class.validate_create(self.user, **obj_data)
         self._get_content_type(obj_data)
         self._generate_code(obj_data)
         return super().create(obj_data)
 
     @register_service_signal('ticket_service.update')
     def update(self, obj_data):
-        self.validation_class.validate_update(self.user, **obj_data)
         self._get_content_type(obj_data)
         return super().update(obj_data)
 

grievance_social_protection/validations.py

@@ -13,7 +13,6 @@ class TicketValidation(BaseModelValidation):
     def validate_create(cls, user, **data):
         errors = [
             *validate_ticket_unique_code(data),
-            *validate_reporter(data)
         ]
         if errors:
             raise ValidationError(errors)
@@ -22,7 +21,6 @@ def validate_create(cls, user, **data):
     def validate_update(cls, user, **data):
         errors = [
             *validate_ticket_unique_code(data),
-            *validate_reporter(data)
         ]
         if errors:
             raise ValidationError(errors)