[WasteWorks] Update phone numbers on payment failed emails

mysociety · Dec 7, 2023 · cde3f71 · cde3f71
1 parent 4ac3b8e
commit cde3f71
Show file tree

Hide file tree

Showing 2 changed files with 16 additions and 0 deletions.
diff --git a/templates/email/default/waste/csc_payment_failed.html b/templates/email/default/waste/csc_payment_failed.html
@@ -13,7 +13,15 @@
   <h1 style="[% h1_style %]">There was a problem with your payment</h1>
   [% IF report.category == 'Bulky collection' %]
     <p style="[% p_style %]">There was a problem taking payment for your [% report.title %].</p>
+    [% IF c.cobrand.moniker == 'peterborough' -%]
     <p style="[% p_style %]">Please contact 01733 747474; if you feel you will have difficulty with the auto payment system please advise the call handler at the start of the call.</p>
+    [% ELSIF c.cobrand.moniker == 'bromley' -%]
+    <p style="[% p_style %]">Please contact the Customer Service Centre on 0300 303 8658 to try again.</p>
+    [% ELSIF c.cobrand.moniker == 'sutton' -%]
+    <p style="[% p_style %]">Please contact the Customer Service Centre on 020 8770 5000 to try again.</p>
+    [% ELSE -%]
+    <p style="[% p_style %]">Please contact the Customer Service Centre to try again.</p>
+    [% END %]
    [% IF waste_features.bulky_retry_bookings %]
     <p style="[% p_style %]">Provide the reference number <strong>[% report.id %]</strong> so you do not have to provide details of your collection again.</p>
    [% END %]

diff --git a/templates/email/default/waste/csc_payment_failed.txt b/templates/email/default/waste/csc_payment_failed.txt
@@ -5,7 +5,15 @@ Hello [% report.name %],
 [% IF report.category == 'Bulky collection' ~%]
 There was a problem taking payment for your [% report.title %].
 
+[% IF c.cobrand.moniker == 'peterborough' ~%]
 Please contact 01733 747474; if you feel you will have difficulty with the auto payment system please advise the call handler at the start of the call.
+[% ELSIF c.cobrand.moniker == 'bromley' ~%]
+Please contact the Customer Service Centre on 0300 303 8658 to try again.
+[% ELSIF c.cobrand.moniker == 'sutton' ~%]
+Please contact the Customer Service Centre on 020 8770 5000 to try again.
+[% ELSE ~%]
+Please contact the Customer Service Centre to try again.
+[%~ END %]
 
 [% IF waste_features.bulky_retry_bookings %]
 Provide the reference number [% report.id %] so you do not have to provide details of your collection again.