MM-57088 Update NPS Feedback categories #1462
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Initial ask: Add/Update the NPS feedback categories and subcategories with new keywords
This PR aims to move away from the SQL regex solution of assigning categories & sub-categories to NPS feedback as its not maintainable. The SQL code is super sensitive and also unsure if it provides the results we are trying to achieve.
We are trying to get away from the SQL solution by using python NLP. The comparison between manual classification, existing regex and different algorithms was shared with the team and we have agreed to proceed with the cosine similarity algorithm.
Following are the steps to push this to production.
Summary
Ticket Link
https://mattermost.atlassian.net/browse/MM-57088