Fixes

docs/personalization/recommendation_models.md

@@ -248,22 +248,22 @@ The logic used for resolving a submodel is as follows:
 
 ### Time-slot based models
 
-Time-slot based models consider only a particular range of time rather than the full day, while creating recommendations.
+Time-slot based models consider only a particular range of time rather than the full day when calculating recommendations.
 They can be used for [popularity](recommendation_models#popularity-models) and [collaborative](recommendation_models#collaborative-models) types of models.
-With time-slot based models, user can configure and set specific time slots.
+With time-slot based models, you can request to configure and set specific time slots.
+
+In these models, recommendations are created for both configured time slots and for the main model (for example, for the last 30 days).
+However, time-slot based recommendations are shown as priority in the hours for which time slots are configured (if requested in a recommendation call).
 
 These time slots:
 
-- can cover any time frame, including minutes, and don't necessarily have to start and end with full hour
+- can cover any time frame, including minutes (for example, 11 a.m. - 3:30 p.m), and don't necessarily have to start and end at full hour
 - cannot overlap, for example, you cannot set up 8 a.m - 11 a.m and 9 a.m - 12 a.m slots at once
-- cannot pass between two days, for example, you cannot set slot 11 p.m - 3 a.m
-
-In these models, recommendations are created for both configured time slots and for the main model (for example, for the last 30 days).
-However, time-slot based recommendations are shown as priority in the hours for which time slots are configured (if requested in recommendation call).
+- cannot span between two days, for example, you cannot set slot 11 p.m - 3 a.m
 
 To use time slot-based models, this feature must be enabled.
 
 !!! note "Enable time slots"
 
-    Time slots must be enabled by the administrators.
-    To start using this functionality, first contact the Support Team.
+    Time slots must be enabled by and configured Ibexa Team.
+    To start using this functionality and request that a specific model is created, contact customer support.