Zendesk API

This API is ready to send request for Users and Tickets

How to use?

Configuration

Update the configuration.yml file inside config folder:

domain: DOMAIN
email: EMAIL
password: PASSWORD
token: TOKEN

The service uses API token to communicate with Zendesk.

Connecting with Zendesk API

import "github.com/hellofresh/zendesk-go"

func main() {
    client, _ := zendesk.FromEnv(
        zendesk.LoadConfiguration("./config/configuration.yml"),
    )
}

Basic

user := zendesk.User {
    Id: [id],
    Name: [name],
    Email: [email],
}

client, _ := zendesk.FromEnv(
    zendesk.LoadConfiguration("./config/configuration.yml"),
)

u, err := client.ZendeskApi().CreateOrUpdateUser(user)

if err != nil {
    log.Println(err)
} else {
    log.Println(u)
}

User functions available

GetUser

Return the user

client.ZendeskApi().GetUser(1)

GetUsers

Return the list of all users

client.ZendeskApi().GetZendeskApi()

GetUsersByGroup

Return the list of all users in a group

client.ZendeskApi().GetUsersByGroup(4)

CreateOrUpdateUser

Create or update a user

client.ZendeskApi().CreateOrUpdateUser(user)

CreateUser

Create a new user

client.ZendeskApi().CreateUser(user)

UpdateUser

Update an existing user

client.ZendeskApi().UpdateUser(user)

DeleteUser

Delete an existing user

client.ZendeskApi().DeleteUser(1)

Ticket function available

GetTicket

Return the ticket

client.ZendeskApi().GetTicket(1)

GetTickets

Return the list of all tickets

client.ZendeskApi().GetTickets()

GetRecentTickets

Return the recent tickets

client.ZendeskApi().GetRecentTickets()

GetTicketsFromOrganization

Return the tickets from an organization

client.ZendeskApi().GetTicketsFromOrganization(10)

GetManyTickets

Return a list of tickets

client.ZendeskApi().GetManyTickets(int[]{1, 2, 3, 5})

GetRequestedTicketsFromUser

Return the tickets requests by an user

client.ZendeskApi().GetRequestedTicketsFromUser(2)

GetCcdTicketsFromUser

client.ZendeskApi().GetCcdTicketsFromUser(2)

GetAssignedTicketsFromUser

Return the tickets assigned from user

client.ZendeskApi().GetAssignedTicketsFromUser(2)

CreateTicket

Create a new ticket

client.ZendeskApi().CreateTicket(ticket)

UpdateTicket

Update a ticket

client.ZendeskApi().UpdateTicket(ticket)

UpdateTicketMarkAsSpam

Update a ticket to mark as spam

client.ZendeskApi().UpdateTicketMarkAsSpam(1)

DeleteTicket

Delete an existing ticket

client.ZendeskApi().DeleteTicket(1)

License

Copyright (C) 2016 HelloFresh SE

Licensed under the Apache License, Version 2.0 (the "License");
you may not use this file except in compliance with the License.
You may obtain a copy of the License at

   http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software
distributed under the License is distributed on an "AS IS" BASIS,
WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
See the License for the specific language governing permissions and
limitations under the License.