Overhaul CoC incident response policy; #71

Places primary emphasis on safety, with direct communication, behavior
change, and reconciliation as secondary concerns.

www/howto/behave-well.spt

@@ -62,9 +62,9 @@ differing views constructively. Practice
 *why* someone is saying what they're saying, and look for common ground.
 
 
-## Handling Violations
+## Dealing With Bad Behavior
 
-When people do not behave well, we [handle conflict](./handle-conflict).
+When people do not behave well, we [deal with it](./deal-with-bad-behavior).
 
 ----
 

www/howto/deal-with-bad-behavior.spt

@@ -0,0 +1,48 @@
+nav_title = 'Deal With Bad Behavior'
+[---]
+[---] text/html via markdown
+
+<style>
+</style>
+
+When people building Gittip do not [behave well](./behave-well), we deal with
+it swiftly and safely. Our primary goal is to ensure the safety of those who
+are wronged by the bad behavior of others. Our secondary goal is to facilitate
+behavior change and reconciliation where possible.
+
+
+## Level 0: Communicate Directly
+
+We try to empower people to deal with their own resentment and guilt, and
+direct communication of these negative feelings in public channels is a normal
+part of Gittip culture.
+
+If you are hurt by or frustrated at someone for whatever reason, you may tell
+them so by addressing them directly in front of others. Be direct but
+respectful. Focus on your feelings in response to specific behaviors. Avoid
+shouting, cussing, ridicule, etc.
+
+Conversely, if you wrong someone and realize it on your own, you may directly
+and publicly apologize, and ask what you can do to make it up to the person.
+
+
+## Level 1: See Something? Say Something!
+
+If you observe bad behavior, speak up.
+
+
+## Level 2: Involve Gittip's Conflict Team
+
+Our primary concern is your safety, and if *for any reason* you're not
+comfortable communicating directly with someone about their bad behavior, you
+should report the incident to [[email protected]](mailto:[email protected])
+to involve Gittip's conflict team. We will handle the incident [swiftly and
+safely](https://adainitiative.org/2014/07/handling-harassment-incidents-swiftly-and-safely/).
+
+
+## Level 3: Involve Law Enforcement
+
+If you believe you or someone else is in physical danger in a Gittip space,
+please notify law enforcement. If you are unsure what law enforcement agency is
+appropriate, contact [[email protected]](mailto:[email protected]) or
+on-site event staff, and we will help you.

www/howto/index.spt

@@ -3,10 +3,6 @@ import os
 nav_title = 'How To'
 nav_children = [ name.rsplit('.', 1)[0] for name in os.listdir('howto')
                  if name not in ('.', '..', 'index.spt')]
-
-# remove redirect(s)
-nav_children.remove('handle-conflict')
-
 nav_children.sort()
 [---]
 [---] text/html