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Ian C. edited this page Oct 31, 2024 · 11 revisions

Here's the list of frequently asked questions.

I see no data or receive no readings?

Try to reboot your Hilo gateway, it's been known to solve issues like this. If that doesn't work, open an issue.

When there's a challenge, Hilo can't read my power usage.

You can try to power off/on the hilo hub. If this doesn't work Contact Hilo, this looks like it's a problem on their side, see issue #15

There's a naming conflict in my entities.

We need to rely on unique names for entities. This is how we generate their unique ids. You can't have 2 lights named Light. See issue #11

Even after enabling the option "Generate only total meters for each devices" I still see low and medium devices in the energy dashboard.

You have to remove the old sensor. Go to Configuration -> Individual devices and remove the *_low and *_medium devices.

During the initial setup, I get an error 400:

Unknown error while logging into Hilo: 400, message='Bad Request', url=URL('https://hilodirectoryb2c.b2clogin.com/hilodirectoryb2c.onmicrosoft.com/oauth2/v2.0/token?p=B2C_1A_B2C_1_PasswordFlow')

Delete the hilo_state.yaml file under the /config folder.

When are the anchor and peak periods?

Period Hilo Winter Credit
Anchor AM 01:00-04:00 01:00-04:00
Peak AM 06:00-10:00 06:00-09:00
Anchor PM 12:00-15:00 11:00-14:00
Peak PM 17:00-21:00 16:00-20:00

Do you have any recommended settings?

The following configuration will allow you to have energy meters for all your thermostats, has the scan time set to the shortest possible time and will have the challenge sensor state turn to "appreciation" during anchor times automatically. image

What are the possible hilo challenge sensor states?

  • off: no ongoing or scheduled challenge
  • scheduled: A challenge is scheduled, details in the next_events extra attribute
  • pre_cold: optional phase to cool further before appreciation
  • appreciation: optional phase to pre-heat more before challenge
  • pre_heat: Currently in the pre-heat phase
  • reduction or on: Challenge is currently active, heat is lowered
  • recovery: Challenge is completed, we're reheating.