About

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wiwik (What I wish I knew) is a knowledge management system aimed to be used by tech companies.

Empowering your engineering teams to deliver through collective knowledge. wiwik enables people to ask, share and learn information about your technology.

In most tech organizations, developers ask other developers in messaging applications. This interrupts developers answering, and the impact is amplified for the developers answering as they have to restart their work (i.e., context-switch). Senior developers dedicate 30-60% of their time to answering such questions, which prevents them from delivering features:

"Interruption-driven work environments lead to lower-quality decisions and reduce speed on complex tasks... Distracted workers tend to skip or put off tasks with high value, like planning and problem-solving." ¹

As the codebase of the company grows, there is an increased difficulty collecting, updating, and sharing developer standards. Maintaining up-to-date documentation is a tedious task, and expecting developers to know where to look for the part relevant to their specific work is not realistic.

The solution wiwik offer

For developers, an environment with stack overflow look & feel, with:

• Search and find concise answers (unlike documentation) ranked by developers like them.
• No answering the same question twice.
• Recognition for sharing knowledge, i.e., answering questions, which private messages do not offer.
• Living documentation as Q&A.
• Ability to be notified about new posts around what interests them.
• Fully integrated with Slack: Search from Slack, convert slack msg to post, notifications, etc.

For technical managers, the ability to identify:

• Gaps in documentation and onboarding process.
• Areas in the code that require attention.
• Experts in specific areas within the development team.

General

• wiwik is deployed on company “territory” and it can be leveraged for any analysis not offered directly by wiwik features. Also, the company can adjust the server capacity.
• Resource requirements to manage wiwik are minimal:
• Schedule some upfront question-and-answer seeding.
• Ongoing moderation and management is mostly done by its active users.

What do people say?

As someone who leads a technical practice, I recommend wiwik as a comprehensive knowledge-sharing platform for any tech organization.

Wiwik offers our team a secure and well-organized space to ask and answer technical queries pertaining to our company's projects and technologies. Our technical professionals can collaborate seamlessly, share best practices, and continually learn from each other.

By leveraging wiwik, we created a private and secure workspace for our organization, enabling team members to swiftly find and access pertinent information without having to sift through long documentation, which is out-of-date at times. This translates into faster problem-solving, enhanced productivity, and more efficient utilization of our technical resources.

In addition, the platform provides detailed analytics, offering valuable insights into our team's performance, areas of expertise, and knowledge gaps. Furthermore, D Software's immediate support promptly addresses security patches, integrations, and any additional analytics requirements we may have.

Overall, wiwik is an indispensable resource for our organization, providing a secure and efficient platform for our technical professionals to collaborate, learn, and upskill. I wholeheartedly recommend this platform.

Stephen Retchford, Technology Leader

Development guidelines

• How to write commit messages
• Make sure you work on an issue-open one if one does not exist and add it to the project sprint.
• Work on your own branch with as many commits as needed.
• When ready:
  • merge master branch to your own branch to avoid conflicts.
  • run tests using ./scripts/run_tests.sh - ensure all tests passed. A coverage report will be generated in coverage_report.txt.
  • create a pull request, include the text from coverage_report.txt in it and assign one or more reviewers. Once approved - squash/merge to the master branch.
• You will notice notifications to DSoftware slack space whenever a new issue is opened, a PR is created, etc.

Footnotes

1. “Engineer Your Technology Environment To Improve Employee Productivity And Flow,” Forrester Research, Inc., December 15, 2017. ↩