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Publish the Google Voice post
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dguo committed Nov 7, 2024
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1 change: 0 additions & 1 deletion astro.config.mjs
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Expand Up @@ -22,7 +22,6 @@ export default defineConfig({
mdx(),
sitemap({
filter: (page) =>
!page.includes("blog/google-banned-me-from-google-voice") &&
!page.includes("blog/the-black-hole-problem") &&
!page.includes("blog/beat-the-drum") &&
!page.includes("blog/the-power-of-the-link") &&
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57 changes: 38 additions & 19 deletions src/pages/blog/google-banned-me-from-google-voice.md
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@@ -1,9 +1,8 @@
---
layout: ../../layouts/BlogPostLayout.astro
categories:
- miscellaneous
date: "2024-11-03"
unlisted: true
- life
date: "2024-11-07"
title: Google Banned Me From Google Voice
---

Expand Down Expand Up @@ -100,9 +99,9 @@ details, and I would likely be forced to accept losing my phone number.

I tried making an outbound call. It didn't work. I asked my wife to call me.
That didn't work either. I asked my wife to text me. From her perspective, it
looked like it worked, but I obviously couldn't see the text. That was even
worse because it meant that anyone who texted me wouldn't get any indication
that anything was wrong.
looked like it worked, but I never received it. That was even worse because it
meant that anyone who texted me wouldn't get any indication that anything was
wrong.

## First Appeal

Expand Down Expand Up @@ -158,12 +157,12 @@ On October 6 (two days later), I heard back about my appeal:

On October 7, I submitted a second appeal. I explained that I reviewed the
Google Voice policies and did not believe I violated any of them. I never sent
large quantities of texts, I never sent commercial texts, I only used it to text
friends and family, and there was nothing remotely inappropriate about the
picture I sent right before I was suspended. The picture was of four adults
around a baby in a stroller on a sidewalk. The baby is dressed and even has a
blanket on him. I added that that was the only text I sent on the day I was
suspended, and I didn't make any calls that day.
large quantities of texts, I never sent commercial texts, I only texted friends
and family, and there was nothing remotely inappropriate about the picture I
sent right before I was suspended. The picture was of four adults around a baby
in a stroller on a sidewalk. The baby is dressed and even has a blanket on him.
I added that that was the only text I sent on the day I was suspended, and I
didn't make any calls that day.

On October 8, I received the same reply that I got for the first appeal.

Expand All @@ -181,7 +180,10 @@ trying to update my number for a countless number of services, especially since
I'm sure it'd be a hassle for many of them without access to the old number.

I did some searching and learned that the Google Voice subreddit has [an entire
document on suspensions](https://www.reddit.com/r/Googlevoice/comments/17n4zl2/google_voice_service_suspensions/). Suspensions apparently happen often enough that the subreddit disallows threads on suspensions since there's nothing they can do about it.
document on
suspensions](https://www.reddit.com/r/Googlevoice/comments/17n4zl2/google_voice_service_suspensions/).
People apparently post about suspensions often enough that the subreddit
disallows threads on suspensions since there's nothing they can do about them.

I found [one wonderfully detailed
post](https://www.reddit.com/r/Googlevoice/comments/1dr47m4/account_suspended_reclaiming_your_number_and_your/)
Expand All @@ -194,10 +196,10 @@ complaints](https://consumercomplaints.fcc.gov/hc/en-us) with the
[FCC](https://en.wikipedia.org/wiki/Federal_Communications_Commission). So I
planned to do that, expecting the whole process to take a couple of months.

On October 9, I added a new line to my Verizon plan as a target for the phone
number. A silver lining is that with the new line, I was able to get a new
iPhone 15 for almost free after bill credits. I initiated a port in request with
my Google Voice number. I expected this transfer to fail, since I was unable to
On October 9, I added a new line to my Verizon plan as a target for my Google
Voice number. A silver lining is that with the new line, I was able to get a new
iPhone 15 for almost free after bill credits. I initiated a port in request for
my Google Voice number. I expected the port to fail, since I was unable to
access my Google Voice account to [unlock the
number](https://support.google.com/voice/answer/1065667?hl=en). Then I would
submit the FCC complaint.
Expand All @@ -209,6 +211,17 @@ receive calls. I called the Verizon port center (1-888-844-7095), and the person
who helped me did something on their end to truly finish off the port. After
that, I could receive calls as well. So I never needed to use the FCC's muscle.

Then I did a [number swap](https://www.verizon.com/support/swap-devices-faqs/)
between my Verizon lines so that I can use my former Google Voice number on my
Android phone instead of the iPhone.

After a couple of days, I looked up the number on
[FreeCarrierLookup](https://freecarrierlookup.com/), and it showed up as a
wireless Verizon number. Previously, it showed up as a landline, and the carrier
was [Bandwidth](https://www.bandwidth.com/), which is
[apparently](https://news.ycombinator.com/item?id=19049200) what powers Google
Voice SMS in the backend.

On October 23, I received an email from Google Voice saying that my number was
ported away:

Expand Down Expand Up @@ -259,7 +272,9 @@ decline](https://www.theatlantic.com/technology/archive/2023/09/google-search-si
and the fact that [LLM](https://en.wikipedia.org/wiki/Large_language_model)s are
just better for certain searches.

But relying on Google worries me because of all those stories I've read about
### Fear

But relying on Google worries me because of all the stories I've read about
people being banned. Sure, some of those cases might be lacking some details
that would justify the bans, but I was convinced enough to put a lot of effort
into migrating away from Gmail several years ago. Consider how important your
Expand Down Expand Up @@ -289,6 +304,8 @@ aren't good anymore or that they kill things off all the time. It's that I'm
afraid they will just ban me with no recourse. It finally happened, and it
wasn't even for a service that I was worried about.

### Caveats

I work in software and in fintech. I can understand that Google operates at such
a massive scale that many things have to be automated, and even if there are
some false positives, that could be a worthy tradeoff to Google to not have to
Expand All @@ -298,7 +315,9 @@ I also understand the logic of not telling people what rules they broke because
you don't want bad actors to get a better understanding of the system because
that would allow them to fine tune their attacks accordingly.

But I am still frustrated about temporarily losing my phone number. Sure I never
### Curiosity

But I'm still frustrated about temporarily losing my phone number. Sure I never
paid for Google Voice, but Google never gave me an option to pay for it. In this
case, I would have happily paid $100 just to find out why exactly I was banned.
What rule or model decided I needed to be banned?
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