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User Personas
Please feel free to edit/add/update
- Ticket Request: a single 311 ticket
- Immediate Neighborhood: a 3-block radius around a specific address
- Neighborhood: a section of the city, as defined by the census or a neighborhood group
Personas are ranked by priority to project.
- Individual Citizen (IC)
- Citizen Groups (CG)
- Internal 311 Groups (311)
- 3rd-Party Researchers (R)
- Non-Internal Government Users (GU)
As someone who's submitted a 311 ticket I want to look up information about my ticket request so I can check the status of a problem I reported in my neighborhood.
As someone who's submitted a 311 ticket I want to sign up for email alerts about my ticket request so I can get real-time status updates without checking the website.
As someone who is pregnant I want to check my immediate neighborhood for Mosquito Control tickets so I can assess my risk for mosquito-borne diseases like Zika.
As a car driver I want to check my immediate neighborhood for Pothole/Roadway Surface Repair tickets so I can make changes to my morning commute to avoid car damage.
As a neighborhood association leader I want to view overall neighborhood tickets so I can assess the overall health of my neighborhood.
As a neighborhood association leader I want to view others' tickets so I can aid them through the 311 remediation process.
As a member of the 311 working group I want to quickly segment and visualize data so I can answer citizen questions about recent events in a quickly-digestible format.
As a member of the 311 working group I want to segment and visualize large-scale data so I can provide information about long-term city projects to the public.
As a university researcher I want to segment and download large-scale data so I can analyze response types compared to other cities using 311.
As a newspaper reporter I want to access data via an API so I can publish my own map in relation to a story.
As a city council member I want to find data about my district so I can develop policy based on 311-related needs.
As a executive branch worker I want to quickly segment and visualize data so I can answer citizen questions about recent events in a quickly-digestible format.
As a city council worker I want to segment and visualize large-scale data so I can provide information about long-term projects to citizens.