Support Ticket Entry System

The goal of this coding assignment is to design and implement a Support Ticket Entry System using the MERN (MongoDB, Express.js, React.js, Node.js) stack.Create Ticket and Ticket assign to Agents in Roud robin.

Getting Started

These instructions will get you a copy of the project up and running on your local machine for development and testing purposes.

Prerequisites

What things you need to install the software and how to install them:

• Node.js - Download & Install Node.js and the npm package manager.

Installing

A step-by-step series of examples that tell you how to get a development environment running:

Step 1: Clone the Repo

git clone https://github.com/codecraft26/shvsa-backend/)https://github.com/codecraft26/shvsa-backend/

Step 2: Navigate to the Project Directory

cd your-repository-name

Step 3: Install Dependencies

npm install

Step 4: Start the Server

npm start

This will start the local server. Depending on your project setup, you might have a different script for starting the server, such as node app.js or using nodemon.

Step 5: Open Your Web Browser

Navigate to http://localhost:8000 or whatever URL your app runs on.

Endpoint

Endpoints	Method	Response
/api/support-agents	POST	Create Support Agent
/api/support-agnets	GET	To Fetch tha Name of all Agents
/api/support-tickets	POST	Create Support Ticket
/api/support-tickets	GET	Get All Tickets
/api/healthcheck	GET	To check Api is working or Not