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CiteLibre Service'EZ allows you to easily manage the availabilities of your public services for appointments. Users can book them amongst your defined slots, as long as they remain available, and are automatically notified based on the organization you have set up thanks to a powerful workflow manager.

The full application is a combination of :

• The CiteLibre web application that allows
  • users to fill forms for their online administrative procedures
  • back office admins to administrate and process the sumbitted forms - no technical skills required
• Its related database that holds a full dataset for you to use/reuse/learn from
• Keycloak that allows a single-sign-on feature that can simulate a Citizen Management System to log in and access his data to pre-fill form fields
• Matomo to keep track and display statistics based on visits
• Elasticsearch and Kibana to index business-related data such as users behaviours to display a decision making tool as a dashboard with graphics
• Mailpit to display all notifications sent to either the users or the civil servants
• SolR to index Lutece-related data

Overall features

Create step-by-step forms to collect information from your citizens, organizations and associations...

Control front office display in every details

Control and organize input fields for a smooth user experience

• Automatic completion of known fields for logged-in users
• Automatic checks to avoid input errors
• Multi-step to space, space out and categorize your fields
• Draft saving for logged-in users

Use the non-technical admin interface

Build the best interface to handle your users' requests

• Create a form in just a few clicks
• Fully manage input fields
• Define conditional display rules for more personalized viewing and use
• Do it in steps, and let your logged-in users save their drafts
• Define your workflow to transfer requests to the personnel in charge, inform the user and track the status of requests through to processing.

Campaign tracking tools

Campaign tracking is a core functionality of the tool and, fundamentally, of any results-driven marketing activity.

• Easily retrieve all form responses using filters and multi-criteria custom searches
• Export data as csv, pdf or with all files in one zip file
• Use workflow-defined functions and workflows to process requests consistently
• To guarantee user data security, personal data is anonymized