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conflict-management.md

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conflict management

escalation

win-win

  1. first tension, diff options, no camp, discussable
  2. debate, each side persuade with arguments another, press
  3. actions, words are not helping, confrontation, negative expectations

win-lose

  1. coalitions into groups, involvement others, conflict in focus
  2. loss of face, personal attacks, negative feelings
  3. threat strategies, bad consequences and future punishment appears

lose-lose

  1. limited destruction, apply tricks to harm/damage the opponent, opponent is not a human anymore
  2. total annihilation, ultimate goal - collapse of the enemy systems
  3. together into the abyss, self destruction is accepted

de-escalation

  1. orientation
  • emotions ?
  • personality of counterparty
  1. general understating
  • reasons
  • avoid personalities blaming
  • split problem
  1. enlightenment
  • my own attitude
  • admit my errors
  • control of emotions
  1. conflict resolution
  • solutions and opportunities
  • avoid week compromises
  1. final agreement
  • next steps to agreement