feat(aws): add support options overview #293
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rpocase
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Nov 11, 2024
aws/aws-reference/support.rst
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| CIS (level 1 and 2) or FIPS hardening. FIPS is currently supported | ||
| on Ubuntu 18.04 and 20.04. 22.04 is currently available through the | ||
| `fips-preview` and `fips-updates` repositories provided through the | ||
| FIPS pro entitlement, but these modules are not yet certified. |
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"are pending NIST validation"
aws/aws-reference/support.rst
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| Purchasing Pro through the AWS provides a convenient mechanism for getting access to the above features | ||
| using a unified billing portal. However, Ubuntu pro images published under the | ||
| `Canonical Group Limited marketplace seller <https://aws.amazon.com/marketplace/search/results?searchTerms=ubuntu+pro&CREATOR=565feec9-3d43-413e-9760-c651546613f2&filters=CREATOR>`_ | ||
| account or launched through to the EC2 console do not receive phone support. If you would like to receive |
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"include" sounds less negative, maybe?
sometimes we mention it as "they are self supported"
| a problem with a cloud image you case `file a bug <https://bugs.launchpad.net/cloud-images/+filebug>`_. | ||
| When creating a bug please describe the issue, provide a minimal reproducer, and ensure you include | ||
| which AMI you see this issue on. CPC regularly triages issues but note that support here is | ||
| best effort. |
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I have a new one.
Ubuntu Pro users are also entitled to have a CSM assigned, but let's leave it out for now, as I would really want to get confirmation if they are willing to support 1-instance customers. It is a long tail!
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toabctl
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k-dimple
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Nov 12, 2024
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Also, could you pull the latest code from the main repo, so that the build failures on RTD can be avoided? I have pushed a small update to remove that error. |
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batch committed all of dimple's suggestions. i'll follow up tomorrow on carlos' additional comments and review the custom_wordlist to see what I can remove from before |
k-dimple
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This adds an overview for how to get support on AWS, including what Pro provides, AWS frontline support, and getting expanded support from Canonical
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This adds an overview for how to get support on AWS, including what Pro provides, AWS frontline support, and getting expanded support from Canonical