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Update enterprise support guide URL (#4617)
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mesellings authored Nov 18, 2024
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4 changes: 2 additions & 2 deletions docs/components/early-access/alpha/alpha-features.md
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Expand Up @@ -22,7 +22,7 @@ Limitations of alpha features and components include:
- Not necessarily feature-complete.
- Might lack full documentation.
- No guaranteed updates to newer releases.
- Support based on SLAs agreed with you, but bugs are treated with the same priority as feature or help requests. See [Camunda Enterprise Support Guide](https://docs.camunda.org/enterprise/support/).
- Support based on SLAs agreed with you, but bugs are treated with the same priority as feature or help requests. See [Camunda Enterprise Support Guide](https://camunda.com/services/enterprise-support-guide/).
- No maintenance service.
- (SaaS) No availability targets.
- Released outside the standard [release policy](/reference/release-policy.md).
Expand All @@ -43,7 +43,7 @@ Once features and components are released and considered stable, they become gen
Stable features and components are:

- Ready for production use for most users with minimal risk.
- Supported by [L1 Priority-level support](https://docs.camunda.org/enterprise/support/#priority-level) for production use.
- Supported by [L1 Priority-level support](https://camunda.com/services/enterprise-support-guide/) for production use.
- Fully documented.

A release or component is considered stable if it has passed all verification and test stages and can be released to production.
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Expand Up @@ -60,7 +60,7 @@ This approach requires you to manually execute the update script. You can perfor

- Open up a terminal, change to the root directory of your **new** Optimize version and run the following command: `./upgrade/upgrade.sh` on Linux or `./upgrade/upgrade.bat` on Windows. For OpenSearch installations, please make sure to set the environment variable `CAMUNDA_OPTIMIZE_DATABASE=opensearch` before executing the update script.
- During the execution the executable will output a warning to ask you to back-up your database data. Type `yes` to confirm that you have backed up the data.
- Feel free to [file a support case](https://docs.camunda.org/enterprise/support/) if any errors occur during the migration process.
- Feel free to [file a support case](https://camunda.com/services/enterprise-support-guide/) if any errors occur during the migration process.
- To get more verbose information about the update, you can adjust the logging level as it is described in the [configuration documentation](./../../configuration/logging.md).

#### 3.2 Automatic update execution (Optimize >3.2.0)
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Expand Up @@ -71,7 +71,7 @@ This approach requires you to manually execute the update script. You can perfor

- Open up a terminal, change to the root directory of your **new** Optimize version and run the following command: `./upgrade/upgrade.sh` on Linux or `update/update.bat` on Windows
- During the execution the executable will output a warning to ask you to back-up your Elasticsearch data. Type `yes` to confirm that you have backed up the data.
- Feel free to [file a support case](https://docs.camunda.org/enterprise/support/) if any errors occur during the migration process.
- Feel free to [file a support case](https://camunda.com/services/enterprise-support-guide/) if any errors occur during the migration process.
- To get more verbose information about the update, you can adjust the logging level as it is described in the [configuration documentation](./../configuration/logging.md).

#### 3.2 Automatic update execution (Optimize >3.2.0)
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Original file line number Diff line number Diff line change
Expand Up @@ -71,7 +71,7 @@ This approach requires you to manually execute the update script. You can perfor

- Open up a terminal, change to the root directory of your **new** Optimize version and run the following command: `./upgrade/upgrade.sh` on Linux or `update/update.bat` on Windows
- During the execution the executable will output a warning to ask you to back-up your Elasticsearch data. Type `yes` to confirm that you have backed up the data.
- Feel free to [file a support case](https://docs.camunda.org/enterprise/support/) if any errors occur during the migration process.
- Feel free to [file a support case](https://camunda.com/services/enterprise-support-guide/) if any errors occur during the migration process.
- To get more verbose information about the update, you can adjust the logging level as it is described in the [configuration documentation](./../configuration/logging.md).

#### 3.2 Automatic update execution (Optimize >3.2.0)
Expand Down
Original file line number Diff line number Diff line change
Expand Up @@ -71,7 +71,7 @@ This approach requires you to manually execute the update script. You can perfor

- Open up a terminal, change to the root directory of your **new** Optimize version and run the following command: `./upgrade/upgrade.sh` on Linux or `update/update.bat` on Windows
- During the execution the executable will output a warning to ask you to back-up your Elasticsearch data. Type `yes` to confirm that you have backed up the data.
- Feel free to [file a support case](https://docs.camunda.org/enterprise/support/) if any errors occur during the migration process.
- Feel free to [file a support case](https://camunda.com/services/enterprise-support-guide/) if any errors occur during the migration process.
- To get more verbose information about the update, you can adjust the logging level as it is described in the [configuration documentation](./../configuration/logging.md).

#### 3.2 Automatic update execution (Optimize >3.2.0)
Expand Down
Original file line number Diff line number Diff line change
Expand Up @@ -71,7 +71,7 @@ This approach requires you to manually execute the update script. You can perfor

- Open up a terminal, change to the root directory of your **new** Optimize version and run the following command: `./upgrade/upgrade.sh` on Linux or `update/update.bat` on Windows
- During the execution the executable will output a warning to ask you to back-up your Elasticsearch data. Type `yes` to confirm that you have backed up the data.
- Feel free to [file a support case](https://docs.camunda.org/enterprise/support/) if any errors occur during the migration process.
- Feel free to [file a support case](https://camunda.com/services/enterprise-support-guide/) if any errors occur during the migration process.
- To get more verbose information about the update, you can adjust the logging level as it is described in the [configuration documentation](./../configuration/logging.md).

#### 3.2 Automatic update execution (Optimize >3.2.0)
Expand Down
Original file line number Diff line number Diff line change
Expand Up @@ -60,7 +60,7 @@ This approach requires you to manually execute the update script. You can perfor

- Open up a terminal, change to the root directory of your **new** Optimize version and run the following command: `./upgrade/upgrade.sh` on Linux or `./upgrade/upgrade.bat` on Windows. For OpenSearch installations, please make sure to set the environment variable `CAMUNDA_OPTIMIZE_DATABASE=opensearch` before executing the update script.
- During the execution the executable will output a warning to ask you to back-up your database data. Type `yes` to confirm that you have backed up the data.
- Feel free to [file a support case](https://docs.camunda.org/enterprise/support/) if any errors occur during the migration process.
- Feel free to [file a support case](https://camunda.com/services/enterprise-support-guide/) if any errors occur during the migration process.
- To get more verbose information about the update, you can adjust the logging level as it is described in the [configuration documentation](./../../configuration/logging.md).

#### 3.2 Automatic update execution (Optimize >3.2.0)
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4 changes: 2 additions & 2 deletions src/pages/contact.md
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Expand Up @@ -26,7 +26,7 @@ There are a few different channels you can reach us based on your needs:

- For **security-related issues**, review our [security notices](../docs/reference/notices) for the most up-to-date information on known issues and steps to report a vulnerability so we can solve the problem as quickly as possible. Do not use GitHub for security-related issues.

- **Feedback and support** can be submitted or requested via JIRA by following our [Enterprise support process](https://docs.camunda.org/enterprise/support/). All users can also find feedback and support options in the Help Center or [Camunda community forum](https://forum.camunda.io/).
- **Feedback and support** can be submitted or requested via JIRA by following our [Enterprise support process](https://camunda.com/services/enterprise-support-guide/). All users can also find feedback and support options in the Help Center or [Camunda community forum](https://forum.camunda.io/).

- For sales inquiries, information about Camunda 8 performance and benchmarking, or anything not listed above, use our [Contact Us](https://camunda.com/contact/) form.

Expand All @@ -43,4 +43,4 @@ Need assistance locating your Camunda 8 credentials? You can obtain these creden
6. (Optional) Add more details, such as the priority level or authorized support contacts.
7. Click **Create** at the bottom of the pop-up **Create Issue** box.

After completing these steps, your request is generated. Find additional details on submitting a self-service help request [here](https://docs.camunda.org/enterprise/support/#self-service-help-request).
After completing these steps, your request is generated. Find additional details on submitting a self-service help request [here](https://camunda.com/services/enterprise-support-guide/).
4 changes: 2 additions & 2 deletions versioned_docs/version-8.2/reference/alpha-features.md
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Expand Up @@ -22,7 +22,7 @@ Limitations of alpha features and components include:
- Not necessarily feature-complete.
- Might lack full documentation.
- No guaranteed updates to newer releases.
- Support based on SLAs agreed with you, but bugs are treated with the same priority as feature or help requests. See [Camunda Enterprise Support Guide](https://docs.camunda.org/enterprise/support/).
- Support based on SLAs agreed with you, but bugs are treated with the same priority as feature or help requests. See [Camunda Enterprise Support Guide](https://camunda.com/services/enterprise-support-guide/).
- No maintenance service.
- (SaaS) No availability targets.
- Released outside the standard [release policy](/reference/release-policy.md).
Expand All @@ -43,7 +43,7 @@ Once features and components are released and considered stable, they become gen
Stable features and components are:

- Ready for production use for most users with minimal risk.
- Supported by [L1 Priority-level support](https://docs.camunda.org/enterprise/support/#priority-level) for production use.
- Supported by [L1 Priority-level support](https://camunda.com/services/enterprise-support-guide/) for production use.
- Fully documented.

A release or component is considered stable if it has passed all verification and test stages and can be released to production.
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4 changes: 2 additions & 2 deletions versioned_docs/version-8.3/reference/alpha-features.md
Original file line number Diff line number Diff line change
Expand Up @@ -22,7 +22,7 @@ Limitations of alpha features and components include:
- Not necessarily feature-complete.
- Might lack full documentation.
- No guaranteed updates to newer releases.
- Support based on SLAs agreed with you, but bugs are treated with the same priority as feature or help requests. See [Camunda Enterprise Support Guide](https://docs.camunda.org/enterprise/support/).
- Support based on SLAs agreed with you, but bugs are treated with the same priority as feature or help requests. See [Camunda Enterprise Support Guide](https://camunda.com/services/enterprise-support-guide/).
- No maintenance service.
- (SaaS) No availability targets.
- Released outside the standard [release policy](release-policy.md).
Expand All @@ -43,7 +43,7 @@ Once features and components are released and considered stable, they become gen
Stable features and components are:

- Ready for production use for most users with minimal risk.
- Supported by [L1 Priority-level support](https://docs.camunda.org/enterprise/support/#priority-level) for production use.
- Supported by [L1 Priority-level support](https://camunda.com/services/enterprise-support-guide/) for production use.
- Fully documented.

A release or component is considered stable if it has passed all verification and test stages and can be released to production.
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4 changes: 2 additions & 2 deletions versioned_docs/version-8.4/reference/alpha-features.md
Original file line number Diff line number Diff line change
Expand Up @@ -22,7 +22,7 @@ Limitations of alpha features and components include:
- Not necessarily feature-complete.
- Might lack full documentation.
- No guaranteed updates to newer releases.
- Support based on SLAs agreed with you, but bugs are treated with the same priority as feature or help requests. See [Camunda Enterprise Support Guide](https://docs.camunda.org/enterprise/support/).
- Support based on SLAs agreed with you, but bugs are treated with the same priority as feature or help requests. See [Camunda Enterprise Support Guide](https://camunda.com/services/enterprise-support-guide/).
- No maintenance service.
- (SaaS) No availability targets.
- Released outside the standard [release policy](release-policy.md).
Expand All @@ -43,7 +43,7 @@ Once features and components are released and considered stable, they become gen
Stable features and components are:

- Ready for production use for most users with minimal risk.
- Supported by [L1 Priority-level support](https://docs.camunda.org/enterprise/support/#priority-level) for production use.
- Supported by [L1 Priority-level support](https://camunda.com/services/enterprise-support-guide/) for production use.
- Fully documented.

A release or component is considered stable if it has passed all verification and test stages and can be released to production.
Expand Down
4 changes: 2 additions & 2 deletions versioned_docs/version-8.5/reference/alpha-features.md
Original file line number Diff line number Diff line change
Expand Up @@ -22,7 +22,7 @@ Limitations of alpha features and components include:
- Not necessarily feature-complete.
- Might lack full documentation.
- No guaranteed updates to newer releases.
- Support based on SLAs agreed with you, but bugs are treated with the same priority as feature or help requests. See [Camunda Enterprise Support Guide](https://docs.camunda.org/enterprise/support/).
- Support based on SLAs agreed with you, but bugs are treated with the same priority as feature or help requests. See [Camunda Enterprise Support Guide](https://camunda.com/services/enterprise-support-guide/).
- No maintenance service.
- (SaaS) No availability targets.
- Released outside the standard [release policy](release-policy.md).
Expand All @@ -43,7 +43,7 @@ Once features and components are released and considered stable, they become gen
Stable features and components are:

- Ready for production use for most users with minimal risk.
- Supported by [L1 Priority-level support](https://docs.camunda.org/enterprise/support/#priority-level) for production use.
- Supported by [L1 Priority-level support](https://camunda.com/services/enterprise-support-guide/) for production use.
- Fully documented.

A release or component is considered stable if it has passed all verification and test stages and can be released to production.
Expand Down
4 changes: 2 additions & 2 deletions versioned_docs/version-8.6/reference/alpha-features.md
Original file line number Diff line number Diff line change
Expand Up @@ -22,7 +22,7 @@ Limitations of alpha features and components include:
- Not necessarily feature-complete.
- Might lack full documentation.
- No guaranteed updates to newer releases.
- Support based on SLAs agreed with you, but bugs are treated with the same priority as feature or help requests. See [Camunda Enterprise Support Guide](https://docs.camunda.org/enterprise/support/).
- Support based on SLAs agreed with you, but bugs are treated with the same priority as feature or help requests. See [Camunda Enterprise Support Guide](https://camunda.com/services/enterprise-support-guide/).
- No maintenance service.
- (SaaS) No availability targets.
- Released outside the standard [release policy](release-policy.md).
Expand All @@ -43,7 +43,7 @@ Once features and components are released and considered stable, they become gen
Stable features and components are:

- Ready for production use for most users with minimal risk.
- Supported by [L1 Priority-level support](https://docs.camunda.org/enterprise/support/#priority-level) for production use.
- Supported by [L1 Priority-level support](https://camunda.com/services/enterprise-support-guide/) for production use.
- Fully documented.

A release or component is considered stable if it has passed all verification and test stages and can be released to production.
Expand Down

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