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Merge pull request #137 from alphamanuscript/118-more-site-info
Update information on home page and fix minor issues
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import { FAQ } from '../types'; | ||
|
||
export const faqs: FAQ[] = [ | ||
{ | ||
question: 'How does SocialRelief work?', | ||
answer: 'When a donor donates some money, the money is deposited to a virtual wallet linked to the donor.' | ||
+ ' Everyday an automated process goes through all eligible beneficiaries and transfers funds ' | ||
+ 'from the donors\' accounts to the beneficiaries Mobile Money accounts.' | ||
}, | ||
{ | ||
question: 'Who runs SocialRelief?', | ||
answer: 'SocialRelief is developed and run by Alpha Manuscript, a small, pre-revenue tech startup based in Nairobi.' | ||
}, | ||
{ | ||
question: 'Who are the beneficiaries and how are they enrolled to the program?', | ||
answer: 'We target adults who live in great financial distress and are having difficulty to cope and recover from economic impacts of the Covid-19 Pandemic.' + | ||
' Our field officers meet potential beneficiaries in person and interview them as part of the enrolment process.' + | ||
' We conduct additional follow-up visits or phone calls to verify the that beneficiaries legitimately need the assistance.' + | ||
' Once verified, the beneficiaries are eligible to receive funds through the platform.' + | ||
' Currently all our beneficiaries reside in Kibera, but we seek to partner with other organisations in order to expand our reach.' | ||
}, | ||
{ | ||
question: 'How are donations sent to beneficiaries?', | ||
answer: 'We have an automated distribution process that runs every day.' + | ||
' This process finds all eligible beneficiaries and allocates available funds for each of them, potentially from different donors.' + | ||
' It then transfers the funds directly to beneficiaries via M-Pesa transfer.' + | ||
' The process ensures that no beneficiary receives more than 2,000Ksh within a 30-day period.' + | ||
' It is possible for some beneficiaries not to reach the target 2,000Ksh per month or not to receive any funds at all if there is not enough money to go around' | ||
}, | ||
{ | ||
question: 'When will I know whether my donation has been used?', | ||
answer: 'The platform will send you an SMS and email each time your money is sent to a beneficiary.' + | ||
' The message will include the amount transferred and the first name of the beneficiary.' | ||
}, | ||
{ | ||
question: 'Is my entire donation sent to beneficiaries?', | ||
answer: 'The full amount that is donated by donors is transferred in full to beneficiaries.' + | ||
' A transaction fee is added on top of each donation by the payment provider and is paid by the donor.' + | ||
' Alpha Manuscript covers the remainder of expenses such as transaction fee when sending money to beneficiaries, ' + | ||
' technology fees, paying field officers and other operational expenses.' | ||
}, | ||
{ | ||
question: 'Why should I trust SocialRelief?', | ||
answer: 'From the onset of the project, we have aspired to provide a credible, transparent and effective means of distributing donations to those who need it,' + | ||
' and to gain the trust of both donors and beneficiaries.' + | ||
' These goals inform the design of the platform, our processes for enrolment and follow-up and the way we handle data.' + | ||
' Some of the features we have put in place to improve the credibility and transparency of the platform include:' + | ||
' A donor will get a notification each time a part of their donation is sent to a beneficiary.' + | ||
' If you create an account as a donor, you will be able to see a detailed history of all the transactions made from your account.' + | ||
' There is an option to request a refund.' | ||
}, | ||
{ | ||
question: 'Can I get my money back if I change my mind about the donation?', | ||
answer: 'In order to make the platform more credible and trustworthy, we have an added an option for donors to request refunds.' + | ||
' In order to access this feature, you must first sign-up for an account and login to the account.' + | ||
' In your account dashboard, you will see a "Request Refund" button on the left sidebar (or under the main menu drop-down if on a phone).' + | ||
' Clicking this button will initiate the refund request. The refund amount is automatically calculated by the platform.' + | ||
' It corresponds to the total amount that you have donated that has not yet been allocated to a beneficiary.' + | ||
' The calculated amount will be sent via Mobile-Money to your registered phone number.' + | ||
' If you request a refund more than 3 times, you account will be blocked and we will no longer accept donations from you.' | ||
}, | ||
{ | ||
question: 'How are testimonials collected?', | ||
answer: 'After beneficiaries have received funds, we conduct follow-ups to assess the impact of the funds received.' + | ||
' During this process, the beneficiaries provide information about their current situation and how they used the funds.' + | ||
' We respect beneficiaries\' privacy and only share the information that they allow us to share.' + | ||
' We use the response that they give to the following questions as testimonial:' + | ||
' "How has the money you received from SocialRelief impacted you?"' | ||
}, | ||
{ | ||
question: 'How long will the program run?', | ||
answer: 'We aim to run the program from October to December 2020. We run a pilot program and field tests in the months of August and September.' | ||
} | ||
]; |
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export { testimonials } from './testimonials'; | ||
export { faqs } from './faqs'; |
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import { Testimonial } from '../types'; | ||
|
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export const testimonials: Testimonial[] = [ | ||
{ | ||
name: 'Anne', | ||
message: 'I want to thank the Social Relief people for sacrificing themselves to give us something ' + | ||
'especially during this time of Covid-19. The money has helped me so much because I was broke.' + | ||
' I had nothing to give my kids and at least I managed to sustain them in terms of food.', | ||
date: new Date(2020, 8, 20) | ||
}, | ||
{ | ||
name: 'Margaret', | ||
message: 'The money allowed me to buy food, to buy medicine - I was sick - and used part of it for my business.', | ||
date: new Date(2020, 8, 20) | ||
}, | ||
{ | ||
name: 'Patricia', | ||
message: 'I used half of the money to buy food and the other half to buy vegetables to sell.', | ||
date: new Date(2020, 8, 20) | ||
}, | ||
{ | ||
name: 'Shalvine', | ||
message: 'The donation that I received impacted me in that I was able to pay my house rent.', | ||
date: new Date(2020, 8, 24) | ||
} | ||
]; |
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