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Read this before you submit an issue

randx edited this page Apr 5, 2012 · 2 revisions

GitlabHQ is developed by a small core team of developers who like to spend their time making GitlabHQ a better product for you. Due to this we may not respond personally to issues you open. Don't worry, we read them all and we will work hard to get them fixed as soon as possible.

Where to post your issue

In order:

When you encounter an issue with GitlabHQ, first consider what kind of issue you have. If it's an obvious bug or feature request, post it in Github Issues. All other issues should be discussed on the Mailinglist first.

Use the mailinglist if ...

  • You get permission denied errors
  • You can't see your repos
  • You have issues cloning, pulling or pushing
  • You have issues with web_hooks not firing

Use The Search before posting, there's a good chance somebody else had the same issue you did.

Use Github Issues if ...

  • You found an obvious bug
  • Have a feature request

If you're unsure where to post, post it to the mailinglist. There are a lot of helpful GitlabHQ users there who may be able to help you quickly.

If your issue is a bug it will find its way from the mailinglist to Github Issues.

By posting your question or issue to the proper location, you allow the development team to focus on development of GitlabHQ (including fixing bugs).

When post an issue

Issue format

Thanks!

By taking the time to ask your question in the right place, you give the development team more time to develop GitlabHQ into a better product for us all.