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NUX Tip Confusion: Tip misses nuance of pre-publish flow #9256

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0aveRyan opened this issue Aug 22, 2018 · 8 comments
Closed

NUX Tip Confusion: Tip misses nuance of pre-publish flow #9256

0aveRyan opened this issue Aug 22, 2018 · 8 comments
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[Feature] NUX Anything that impacts the new user experience Needs Copy Review Needs review of user-facing copy (language, phrasing) [Type] Bug An existing feature does not function as intended [Type] Copy Issues or PRs that need copy editing assistance

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@0aveRyan
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0aveRyan commented Aug 22, 2018

Describe the bug
The final NUX tip points to the Publish... button, which isn't a one-click Publish button anymore and really triggers the pre-publish workflow on the sidebar. However, the NUX tip says click "... and you're good to go." It also misses the potential that a user may schedule the post for the future in that Are you ready to publish? workflow by saying "lets get this published right now."

To Reproduce

  1. Go to Add New Post in Gutenberg 3.6.2 & stock WP trunk In Incognito Window.
  2. Click through to the final NUX tip on publishing.

Expected behavior
The tip should reflect the control offered the user in this confirmation step. The text should be corrected to reflect current behavior, though not necessarily needing to describe both clicks.

Screenshots
screen shot 2018-08-22 at 12 15 25 pm
screen shot 2018-08-22 at 12 15 16 pm

@0aveRyan 0aveRyan added [Type] Bug An existing feature does not function as intended [Feature] NUX Anything that impacts the new user experience labels Aug 22, 2018
@0aveRyan
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Would appreciate your thoughts @karmatosed. This applies even if tips are scaled back as suggested in #9242.

@0aveRyan
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Also relevant to this is @mapk's comment on #8061 re: timing of prompt

#8061 (comment)

@karmatosed
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I am very OK with iterating on Tips, what would you suggest?

@jorgefilipecosta
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I guess the simples way to address this issue would be to the change the copy to something simpler like "Finished writing? That’s great, let’s get this published. Click the “Publish” button." That does not pass wrong information to users, would that be ok?

@jorgefilipecosta jorgefilipecosta added [Type] Copy Issues or PRs that need copy editing assistance Needs Copy Review Needs review of user-facing copy (language, phrasing) labels Jun 6, 2019
@michelleweber
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As long as we're updated language, I wonder about changing "writing" to "drafting" to be a little broader; not everyone who publishes writes. Two options:

Short and sweet:
Finished drafting? Great -- let’s get this published.

More detail to set expectations:
Finished drafting? Great -- let’s publish. Click the “Publish” button to review this post's settings and choose a publication time.

@mapk
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mapk commented Jun 15, 2019

This looks like it will be resolved with #16131. Once that PR is merged, let's close this issue.

@0aveRyan
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0aveRyan commented Jun 19, 2019

@mapk That does improve some confusion, but the language is quite specific to text-based content by using "readers." It also doesn't address the nuance of publish/schedule.

In #16131

Once you’ve drafted some content, use the “Preview” button to see how it will look to readers. When you’re ready to add it to your site, use the “Publish” button.

Proposed

Want to see how your work will be displayed? Use the "Preview" button. Ready to publish your work (or schedule for later)? Use the "Publish" button.

@noisysocks
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#18041 has addressed this by removing dot tips in lieu of a welcome guide modal.

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Labels
[Feature] NUX Anything that impacts the new user experience Needs Copy Review Needs review of user-facing copy (language, phrasing) [Type] Bug An existing feature does not function as intended [Type] Copy Issues or PRs that need copy editing assistance
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