OTRS GenericInterface Invoker Ticket

This is invoker for ticket events.

Accepts

• TicketID

Returns

• Ticket

    TicketNumber       => '20101027000001',
    Title              => 'some title',
    TicketID           => 123,
    State              => 'some state',
    StateID            => 123,
    StateType          => 'some state type',
    Priority           => 'some priority',
    PriorityID         => 123,
    Lock               => 'lock',
    LockID             => 123,
    Queue              => 'some queue',
    QueueID            => 123,
    CustomerID         => 'customer_id_123',
    CustomerUserID     => 'customer_user_id_123',
    Owner              => 'some_owner_login',
    OwnerID            => 123,
    Type               => 'some ticket type',
    TypeID             => 123,
    SLA                => 'some sla',
    SLAID              => 123,
    Service            => 'some service',
    ServiceID          => 123,
    Responsible        => 'some_responsible_login',
    ResponsibleID      => 123,
    Age                => 3456,
    Created            => '2010-10-27 20:15:00'
    CreateBy           => 123,
    Changed            => '2010-10-27 20:15:15',
    ChangeBy           => 123,
    ArchiveFlag        => 'y',
    DynamicField_X     => 'value_x',
  

• Article

    TicketID             => 123,
    ArticleID            => 123,
    From                 => 'Some Agent <[email protected]>',
    To                   => 'Some Customer A <[email protected]>',
    Cc                   => 'Some Customer B <[email protected]>',
    Bcc                  => 'Some Customer C <[email protected]>',
    ReplyTo              => 'Some Customer B <[email protected]>',
    Subject              => 'some short description',
    MessageID            => '<[email protected]>',
    InReplyTo            => '<[email protected]>',
    References           => '<[email protected]> <[email protected]>',
    ContentType          => 'text/plain; charset=ISO-8859-15',
    Body                 => 'the message text',
    SenderTypeID         => 1,
    SenderType           => 'agent',
    IsVisibleForCustomer => 1,
    IncomingTime         => 1490690026,
    CreateBy             => 1,
    CreateTime           => '2017-03-28 08:33:47',
    Charset              => 'ISO-8859-15',
    MimeType             => 'text/plain',
  

From response accept

• TicketID and put it into configurable dynamic field (e.g. JiraIssueID). Check config for invoker

Invoker config

GenericInterface::Invoker::Ticket::TicketUpdate::Settings

Here you can add pair webserviceID => dynamic field for TicketID(response)