Error 499

[tinashekupfuwa]

![Uploading Screenshot 2024-12-18 at 00.22.27.png…]() #### Error Messages:

1. Login Failed:
   When attempting to authenticate, I receive the following error:

   {
     "level": 50,
     "time": 1734472536793,
     "pid": 22117,
     "hostname": "Mac.localdomain",
     "msg": "Login failed: Request failed with status code 499"
   }

Post-Login Error: After entering my credentials on the basic auth page, I am redirected to another page with the following error:
{
"err": {
"message": "An error has occurred. Please try again."
}
}
Steps to Reproduce:

Attempt to connect to the Cloud Key Gen 2 using its local IP address.
Enter the correct credentials on the basic auth page.
Receive the 499 status code error.
After redirection, see the generic error message.

Additional Information:

I am using a Cloud Key Gen 2 for the controller.
The external portal server is supposed to connect to the UniFi controller, but I’m unable to get past the login phase.
I’ve verified the credentials are correct, but the issue persists.

Expected Behavior:

The portal server should successfully authenticate and connect to the Cloud Key Gen 2 without errors.

Potential Questions:

Could this issue be related to network/firewall settings?
Is there a specific configuration I need to check on the Cloud Key Gen 2?
Any insights or guidance would be greatly appreciated. Thanks!

[woodjme]

Hey @tinashekupfuwa

Not something we've seen before and I have used this with a CloudKey Gen2. Are you sure your unifi controller is http and not https?

[tinashekupfuwa]

yes, my cloudkey gen2 is HTTP. I think I must be messing up somewhere, I can't figure out where.

[tinashekupfuwa]

@woodjme is my env correct.