plugin is not saved after the restart

[tholweg]

Hi All,

We have an issue with the installation of the plugin within a VDI environment. The installation of the plugin went well, the test users had to accept the installation and afterwards they were happy to drag an drop the files from outlook to the webapplication. However at the moment we have an issue that the plugin is not started after a restart of the VDI environment. The plugin is installed but not active. The users have to start the plugin each morning by hand via options > Service & Add-ins.

Does anyone have a solution how to solve this?

[tonyfederer]

The load behavior of Outlook add-ins is controlled by a registry setting. In a VDI environment, the registry may be reset when the VDI environment is restarted.

You may want to look into whether this registry value is being persisted:

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\OutlookFileDrag
Name: LoadBehavior
Type: REG_DWORD
Value: 3 (Load on startup)