diff --git a/package.json b/package.json
index 79238c5..ad1c684 100644
--- a/package.json
+++ b/package.json
@@ -1,6 +1,6 @@
 {
   "name": "thirdweb-support-discord-bot",
-  "version": "2.0.11",
+  "version": "2.0.12",
   "description": "A self-hosted dedicated forum-based support Discord bot for the thirdweb community.",
   "main": "src/bot.ts",
   "author": "Waren Gonzaga",
diff --git a/src/bot.js b/src/bot.js
index c1abd87..e27a1d8 100644
--- a/src/bot.js
+++ b/src/bot.js
@@ -30,10 +30,10 @@ const { version } = require("../package.json");
 require("dotenv").config();
 
 // discord bot tokens
-const { 
-	DISCORD_BOT_TOKEN, 
-	DISCORD_SUPPORT_ROLE_ID, 
-	CONTEXT_ID, 
+const {
+	DISCORD_BOT_TOKEN,
+	DISCORD_SUPPORT_ROLE_ID,
+	CONTEXT_ID,
 	ASKAI_CHANNEL } = process.env;
 
 const token = DISCORD_BOT_TOKEN;
@@ -107,7 +107,7 @@ client.on("messageCreate", async (message) => {
 					},
 					onError: async (error) => {
 						console.error(error);
-						
+
 						// send a message indicates unseccesful response from the AI
 						await message.channel.messages.fetch(aiMessageLoading.id).then((msg) =>
 							msg.edit({
@@ -575,7 +575,9 @@ client.on("messageCreate", async (message) => {
 		if (mentioned.roles.cache.hasAny(...roleIDs) && !member.roles.cache.hasAny(...roleIDs)) {
 			message.reply({
 				embeds: [sendEmbedMessage(`We have moved to a community driven discord support model.\n\nYou can ask me all things thirdweb in the <#${ASKAI_CHANNEL}> channel. Use the command \`!askai\` or \`!ask\` followed by your question to get started.`)],
-			});
+			}).then(msg => {
+				setTimeout(() => msg.delete(), 60000)
+			})
 		}
 	}
 
@@ -642,10 +644,10 @@ client.on("threadCreate", async (post) => {
 	);
 
 	// send message upon creating of new ticket
-	post.send({
-		embeds: [sendEmbedMessage(config.reminder_newpost)],
-		components: [CloseButtonComponent()],
-	});
+	// post.send({
+	// 	embeds: [sendEmbedMessage(config.reminder_newpost)],
+	// 	components: [CloseButtonComponent()],
+	// });
 
 	// log any new posts
 	console.log(
@@ -662,7 +664,7 @@ client.on("threadCreate", async (post) => {
 		botId: CONTEXT_ID,
 		query: question,
 		onComplete: async (query) => {
-			
+
 			await post.messages.fetch(aiMessageLoading.id).then((msg) =>
 				msg.edit({
 					content: "",
@@ -672,7 +674,7 @@ client.on("threadCreate", async (post) => {
 					components: [FeedbackButtonComponent()],
 				})
 			);
-			
+
 		},
 		onError: (error) => {
 			console.error(error);
@@ -692,8 +694,20 @@ client.on("interactionCreate", async (interaction) => {
 		const closeTag = post.availableTags.filter((item) => {
 			return item.name == config.tag_name_close;
 		});
+		const resolutionTag = post.availableTags.filter((item) => {
+			return item.name == config.tag_name_resolve;
+		});
+		const escalateTag = post.availableTags.filter((item) => {
+			return item.name == config.tag_name_escalate;
+		});
 		let initialTags = [closeTag[0].id, ...postTags];
 		let tags = [...new Set(initialTags)];
+		let initialTagsResolution = [resolutionTag[0].id, ...postTags].filter(
+			(item) => {
+				return item != escalateTag[0].id;
+			}
+		);
+		let tagsResolution = [...new Set(initialTagsResolution)];
 		const question = post.name;
 		if (interaction.channel.ownerId != interaction.user.id) return;
 		if (interaction.customId === "close") {
@@ -733,6 +747,28 @@ client.on("interactionCreate", async (interaction) => {
 				ephemeral: true,
 			});
 			await interaction.message.edit({ components: [] });
+
+			// send embed message upon executing the resolve command
+			await interaction.channel.send({
+				embeds: [sendEmbedMessage(`${config.reminder_resolve}`)],
+				content: `🔔 <@${interaction.channel.ownerId}>`,
+			});
+
+			// then archive / close it
+			await interaction.channel.edit({
+				appliedTags: tagsResolution,
+				archived: false,
+			});
+			sendData(
+				{
+					post_id: interaction.channel.id,
+					resolution_time: statusTime,
+					resolved_by: "Thirdweb Assistant",
+				},
+				config.datasheet_resolve
+			);
+
+
 		} else if (interaction.customId === "not-helpful") {
 			sendData(
 				{
@@ -742,11 +778,13 @@ client.on("interactionCreate", async (interaction) => {
 				config.datasheet_feedback
 			);
 			await interaction.reply({
-				embeds: [sendEmbedMessage(`Thank you so much for your feedback!`)],
+				embeds: [sendEmbedMessage(`Thank you for your valuable feedback, this will help us improve the responses of our AI assistant.\n\nIn the meantime, would you like to contact a human customer success agent? Just click the link or the button below to submit a ticket.`)],
 				content: `🔔 <@${interaction.channel.ownerId}>`,
 				ephemeral: true,
+				components: [CloseButtonComponent()],
 			});
 			await interaction.message.edit({ components: [] });
+
 		}
 	}
 });
diff --git a/src/utils/core.js b/src/utils/core.js
index f65a85c..5833199 100644
--- a/src/utils/core.js
+++ b/src/utils/core.js
@@ -24,13 +24,7 @@ const sendEmbedMessage = (message) => {
  * @param {string} message 
  * @returns pre-defined embed style
  */
-const CloseButtonComponent = () => {
-	const close = new ButtonBuilder()
-		.setCustomId('close')
-		.setLabel('Close')
-		.setEmoji('⚒️')
-		.setStyle(ButtonStyle.Danger);
-		
+const CloseButtonComponent = () => {	
 	const support = new ButtonBuilder()
 		.setLabel('Submit a Ticket')
 		.setEmoji('💬')
@@ -38,7 +32,7 @@ const CloseButtonComponent = () => {
 		.setStyle(ButtonStyle.Link);
 
 	const row = new ActionRowBuilder()
-		.addComponents(close, support);
+		.addComponents(support);
 	return row
 }