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flows.md

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e-Commerce User Flows and Marketing automations

User flows

  • Product Display > Add to Cart > Go to Cart/Checkout
  • Product Display > Ask for this Product > Send email to Admin
  • Cart: Adandoned > Send email (reminder) to Customer after x time > Delete cart after y time
  • Checkout: Select shipping (add Shipping info) > Checkout: Select Payment (add Billing info) > Checkout: Review (add order comments) > Checkout: Pay in full
  • Order: Completed > Send email/sms to Customer/Admin > Create Customer user account > Setup Marketing profile (3rd party service)
  • Order: Shipped > Send email/sms to Customer
  • Order: Cancelled > Send email/sms to Customer
  • Order: Returned > Send email/sms to Customer
  • Contact form > Send email to Admin
  • Subscribe to Newsletter > Send newsletter (email) to Customer