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Glyssen 6.1.3 crashes on startup with no error message with latest Paratext 9.4.101.1 (6.1.2 works fine) #880

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megahirt opened this issue Jul 30, 2024 · 4 comments

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@megahirt
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On Windows 11, running the latest Paratext version 9.4.101.11, Glyssen 6.1.3 crashes silently on startup with no error message. I used Windows event viewer to see that the application crashed silently. The user who experienced this reported that the application did not appear to start or do anything - this was their first experience trying to use the program. Once I figured out that the latest version is crashing, I downloaded the previous version 6.1.2 and that looks like it opens fine (no crash for me).

Here is the event viewer log:
image

I could not find a glyssen application log file but don't really know where to look.

@andrew-polk
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andrew-polk commented Jul 30, 2024

I'm seeing the same. 6.1.2 launches. 6.1.3 does not.
I don't have Paratext installed.
Windows 11.

@andrew-polk
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It is having trouble with L10NSharp.
See fusion log:

*** Assembly Binder Log Entry  (7/30/2024 @ 9:46:24 AM) ***

The operation failed.
Bind result: hr = 0x80070002. The system cannot find the file specified.

Assembly manager loaded from:  C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Running under executable  C:\Program Files\Glyssen\Glyssen.exe
--- A detailed error log follows. 

=== Pre-bind state information ===
LOG: DisplayName = L10NSharp, Version=7.0.0.0, Culture=neutral, PublicKeyToken=fd0b3e309a5b7c28
 (Fully-specified)
LOG: Appbase = file:///C:/Program Files/Glyssen/
LOG: Initial PrivatePath = NULL
LOG: Dynamic Base = NULL
LOG: Cache Base = NULL
LOG: AppName = Glyssen.exe
Calling assembly : Glyssen, Version=6.1.3.0, Culture=neutral, PublicKeyToken=cab3c8c5232dfcf2.
===
LOG: This bind starts in default load context.
LOG: Using application configuration file: C:\Program Files\Glyssen\Glyssen.exe.Config
LOG: Using host configuration file: 
LOG: Using machine configuration file from C:\Windows\Microsoft.NET\Framework64\v4.0.30319\config\machine.config.
LOG: Redirect found in application configuration file: 7.0.0.0 redirected to 7.0.0.0.
LOG: Post-policy reference: L10NSharp, Version=7.0.0.0, Culture=neutral, PublicKeyToken=fd0b3e309a5b7c28
LOG: GAC Lookup was unsuccessful.
LOG: Attempting download of new URL file:///C:/Program Files/Glyssen/L10NSharp.DLL.
LOG: Attempting download of new URL file:///C:/Program Files/Glyssen/L10NSharp/L10NSharp.DLL.
LOG: Attempting download of new URL file:///C:/Program Files/Glyssen/L10NSharp.EXE.
LOG: Attempting download of new URL file:///C:/Program Files/Glyssen/L10NSharp/L10NSharp.EXE.
LOG: All probing URLs attempted and failed.

*** Assembly Binder Log Entry  (7/30/2024 @ 9:46:24 AM) ***

The operation failed.
Bind result: hr = 0x80070002. The system cannot find the file specified.

Assembly manager loaded from:  C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Running under executable  C:\Program Files\Glyssen\Glyssen.exe
--- A detailed error log follows. 

=== Pre-bind state information ===
LOG: DisplayName = L10NSharp, Version=7.0.0.0, Culture=neutral, PublicKeyToken=fd0b3e309a5b7c28
 (Fully-specified)
LOG: Appbase = file:///C:/Program Files/Glyssen/
LOG: Initial PrivatePath = NULL
LOG: Dynamic Base = NULL
LOG: Cache Base = NULL
LOG: AppName = Glyssen.exe
Calling assembly : Glyssen, Version=6.1.3.0, Culture=neutral, PublicKeyToken=cab3c8c5232dfcf2.
===
LOG: This bind starts in default load context.
LOG: Using application configuration file: C:\Program Files\Glyssen\Glyssen.exe.Config
LOG: Using host configuration file: 
LOG: Using machine configuration file from C:\Windows\Microsoft.NET\Framework64\v4.0.30319\config\machine.config.
LOG: Redirect found in application configuration file: 7.0.0.0 redirected to 7.0.0.0.
LOG: Post-policy reference: L10NSharp, Version=7.0.0.0, Culture=neutral, PublicKeyToken=fd0b3e309a5b7c28
LOG: GAC Lookup was unsuccessful.
LOG: Attempting download of new URL file:///C:/Program Files/Glyssen/L10NSharp.DLL.
LOG: Attempting download of new URL file:///C:/Program Files/Glyssen/L10NSharp/L10NSharp.DLL.
LOG: Attempting download of new URL file:///C:/Program Files/Glyssen/L10NSharp.EXE.
LOG: Attempting download of new URL file:///C:/Program Files/Glyssen/L10NSharp/L10NSharp.EXE.
LOG: All probing URLs attempted and failed.

@tombogle
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I have removed the broken version from downloads and am working on a fix.

@tombogle
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Should be fixed by #881

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