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incidents and culture: small incidents #29

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stevemcghee opened this issue Apr 6, 2023 · 1 comment

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stevemcghee commented Apr 6, 2023

something about product ownership and reducing coordination-cost.

Contributor

gplasky commented Apr 12, 2023

Somewhat stream of consciousness:

Teams have...

A clear scope of what is in their purview/responsibility
This scope documented clearly and available to stakeholders
Communicated the above to stakeholders and have their buy-in/agreement
The ability to own incidents within their purview (i.e. not a requirement to engage central IRT)
Psych safety knowing that engaging central IRT is not considered a failure/punishment

Possible things to measure...

Number of incident responders involved per incident type/severity
Number/ratio of incidents that were detected/reported by a party outside the team and directed to central IRT due to lack of an understanding of "who owns this?"
Corollary: Number/ratio of incidents for which there was no clear ownership of the impacted system(s)

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