stuck fund in pontem wallet

[vpati85]

I have a wallet at Pontem, download from play store in android mobile
When my wallet was created,
It have multiple Wallet in one wallet

I transfer fund APT account2 to account 2.
Both the wallets were connected together but after I transferred the amount from one wallet to another, I am not able to access the transferred amount again.
after trying connect by clicking repeatedly, I am not able to access account2 and withdraw it.
After copying the seed phrase put in pontem
In other phone in pontem wallet , i was entered same phrase but account1 is recovered but account2 is not recover and not connected with account 1.
I am trying again to recover account 2 in another phone.
Account 1 "0xa86......3127" (my original wallet, access properly)
Account 2 "0x08b......e2d0" (apt fund, i want to recover to access apt coin, not accessible)
Both wallet connect each other in pontem app
But "0xa86 ..3127" is easily accessible
But "0x086.....e2d0" that wallet have fund, not accessible

Account 1
0xa86f402ffc4eaa8581fc5a14f1ce5cff9c35d21f01be27f35766fca7fd383127
Account 2
0x08bd2ca56cd0fd4ad975895fd3bd17a215b12e246ac25e6ad6f522678c57e2d0

Now what i do
Please help
My telegram @vpati5189
i sent mail to "[email protected]" with detail and video from "[email protected]"

pontem.mp4

[Elysiabrady]

I have a wallet at Pontem, download from play store in android mobile When my wallet was created, It have multiple Wallet in one wallet

I transfer fund APT account2 to account 2. Both the wallets were connected together but after I transferred the amount from one wallet to another, I am not able to access the transferred amount again. after trying connect by clicking repeatedly, I am not able to access account2 and withdraw it. After copying the seed phrase put in pontem In other phone in pontem wallet , i was entered same phrase but account1 is recovered but account2 is not recover and not connected with account 1. I am trying again to recover account 2 in another phone. Account 1 "0xa86......3127" (my original wallet, access properly) Account 2 "0x08b......e2d0" (apt fund, i want to recover to access apt coin, not accessible) Both wallet connect each other in pontem app But "0xa86 ..3127" is easily accessible But "0x086.....e2d0" that wallet have fund, not accessible

Account 1 0xa86f402ffc4eaa8581fc5a14f1ce5cff9c35d21f01be27f35766fca7fd383127 Account 2 0x08bd2ca56cd0fd4ad975895fd3bd17a215b12e246ac25e6ad6f522678c57e2d0

Now what i do Please help My telegram @vpati5189 i sent mail to "[email protected]" with detail and video from "[email protected]"

pontem.mp4

Hey @vpati85 ,

It sounds like your query would be best dealt with by the support team.

I’ll have to refer you to the official support live platform with the ticket ID STK7463
Please see the link below to our dedicated support line:

Pontem Wallet Dapps Forum Support for a quicker response


Note; Click on the live chat icon at the bottom corner of the page to initiate chat with a live support agent.

[vpati85]

given link not work

[Elysiabrady]

given link not work

Hello @vpsti85,

Please make sure that your VPN is turned off and that you are properly connected to the internet.

[vpati85]

I use mobile phone and i installed android app from Google play store

…

On Sat, Jan 4, 2025, 3:18 PM Elysiabrady ***@***.***> wrote: given link not work [image: MM - Copy (2)] <https://private-user-images.githubusercontent.com/193566071/400113287-84654983-e231-474c-863f-22a7ba5336da.jpg?jwt=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpc3MiOiJnaXRodWIuY29tIiwiYXVkIjoicmF3LmdpdGh1YnVzZXJjb250ZW50LmNvbSIsImtleSI6ImtleTUiLCJleHAiOjE3MzU5ODMwNjksIm5iZiI6MTczNTk4Mjc2OSwicGF0aCI6Ii8xOTM1NjYwNzEvNDAwMTEzMjg3LTg0NjU0OTgzLWUyMzEtNDc0Yy04NjNmLTIyYTdiYTUzMzZkYS5qcGc_WC1BbXotQWxnb3JpdGhtPUFXUzQtSE1BQy1TSEEyNTYmWC1BbXotQ3JlZGVudGlhbD1BS0lBVkNPRFlMU0E1M1BRSzRaQSUyRjIwMjUwMTA0JTJGdXMtZWFzdC0xJTJGczMlMkZhd3M0X3JlcXVlc3QmWC1BbXotRGF0ZT0yMDI1MDEwNFQwOTI2MDlaJlgtQW16LUV4cGlyZXM9MzAwJlgtQW16LVNpZ25hdHVyZT05NTE0OGU2MGQwN2FkZjEyMDUxYzBlYzZmMjg5YjM4M2ZhZDYzYzQ5Zjg4NTZmNGY2YjcwMTY2MjA4NjY1NmYwJlgtQW16LVNpZ25lZEhlYWRlcnM9aG9zdCJ9.dZWxM7vh-0rqVOuSMBOLlQCI95SlPnuIpfiIH7r_Kts> Hello @vpsti85, Please make sure that your VPN is turned off and that you are properly connected to the internet. — Reply to this email directly, view it on GitHub <#28 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BOEZK524WHZLCFT52Q6M3AD2I6U7VAVCNFSM6AAAAABURHQ5OSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNZRGAZDSMJZGI> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[vpati85]

plase help
guide me to recover my wallet

[Alexivan4009]

Hello @vpati85
We apologize for the inconvenience you’re experiencing. For personalized assistance, please contact our support team directly.
Ticket ID:PON678
Pontem support

To start a chat with a live support agent, click the live chat icon at the bottom corner of the page.