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Context: I'm filling up a ticket with a template with a big HTML table inside the description of the ticket.
I fill up several cells inside the table and suddenly, I get redirected back to /front/central.php (losing all the content of the ticket I was typing).
Generate a ticket template with a predefined field Description content (4 tables of 10x10 cells is enough to reach the limit on apache)
Go to the create ticket on /front/ticket.form.php selecting the previously Category / Template
Start typing into several cells of the tables inside the ticket Description
You are redirected automatically /front/central.php
Your GLPI setup information
Information about system installation and configuration
GLPI 10.0.17 ( => /var/www/html)
Installation mode: TARBALL
Current language:en_GB
Server
Operating system: Linux 3b6a521c835d 5.14.0-533.el9.x86_64 #1 SMP PREEMPT_DYNAMIC Fri Nov 22 15:05:06 UTC 2024 x86_64
PHP 8.1.30 fpm-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bz2, calendar, cgi-fcgi, ctype, curl,
date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl,
pcre, pdo_mysql, pdo_sqlite, session, sockets, sodium, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl,
zip, zlib)
Setup: max_execution_time="300" memory_limit="256M" post_max_size="8M" safe_mode="" session.save_handler="files"
upload_max_filesize="7M" disable_functions=""
Software: Apache ()
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Safari/537.36 Edg/130.0.0.0
Server Software: mariadb.org binary distribution
Server Version: 10.6.19-MariaDB-ubu2004
Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
Parameters: user@mariadb/glpi
Host info: mariadb via TCP/IP
PHP version (8.1.30) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.
curl extension is installed.
gd extension is installed.
intl extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.6.19) is supported.
No files from previous GLPI version detected.
The log file has been created successfully.
Write access to /files/_cache has been validated.
Write access to /files/_cron has been validated.
Write access to /files has been validated.
Write access to /files/_dumps has been validated.
Write access to /files/_graphs has been validated.
Write access to /files/_lock has been validated.
Write access to /files/_pictures has been validated.
Write access to /files/_plugins has been validated.
Write access to /files/_rss has been validated.
Write access to /files/_sessions has been validated.
Write access to /files/_tmp has been validated.
Write access to /files/_uploads has been validated.
Web server root directory configuration seems safe.
Sessions configuration is secured.
OS and PHP are relying on 64 bits integers.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
Following extensions are installed: bz2, Phar, zip.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/html/marketplace has been validated.
Timezones seems loaded in database.
htmlawed/htmlawed version 1.2.14 in (/var/www/html/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.8.0 in (/var/www/html/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/html/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.7.5 in (/var/www/html/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/html/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/html/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/html/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/html/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/html/vendor/sabre/http/lib)
sabre/uri in (/var/www/html/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/html/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/html/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/html/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/html/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/html/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/html/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/html/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/html/vendor/symfony/console)
scssphp/scssphp in (/var/www/html/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/html/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/html/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/html/vendor/rlanvin/php-rrule/src)
ramsey/uuid in (/var/www/html/vendor/ramsey/uuid/src)
psr/log in (/var/www/html/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/html/vendor/psr/simple-cache/src)
psr/cache in (/var/www/html/vendor/psr/cache/src)
league/csv in (/var/www/html/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/html/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/html/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/html/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/html/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/html/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/html/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/html/vendor/symfony/cache)
html2text/html2text in (/var/www/html/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/html/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/html/vendor/symfony/dom-crawler)
twig/twig in (/var/www/html/vendor/twig/twig/src)
twig/string-extra in (/var/www/html/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found
symfony/polyfill-php82 in (/var/www/html/vendor/symfony/polyfill-php82)
league/oauth2-client in (/var/www/html/vendor/league/oauth2-client/src/Provider)
league/oauth2-google in (/var/www/html/vendor/league/oauth2-google/src/Provider)
thenetworg/oauth2-azure in (/var/www/html/vendor/thenetworg/oauth2-azure/src/Provider)
Code of Conduct
Is there an existing issue for this?
GLPI Version
10.0.17
Plugin version
1.21.15
Bug description
Context: I'm filling up a ticket with a template with a big HTML table inside the description of the ticket.
I fill up several cells inside the table and suddenly, I get redirected back to /front/central.php (losing all the content of the ticket I was typing).
With the browser developper mode, I noticted there is a call to https://glpi/plugins/fields/ajax/container.php?action=get_fields_html&id=1&itemtype=Ticket&items_id=0&type=dom&subtype=&input%5B_glpi_csrf_token%5D=xxx&input%5B_skip_default_actor%5D=1&input%5B_tickettemplate%5D=7&input%5B_predefined_fields%5D=very_very_long_string_here
This call fails because the URL is too long (more than 25000 characters), apache with proxy_fcgi appears to be unable to push that to PHP and it causes a redirection to the homepage /front/central.php.
I'm using one addtionnal fields block with 3 fields inside. The block is using "Insertion in the form (before save button)" type.
Relevant log output
Page URL
/front/ticket.form.php
Steps To reproduce
Your GLPI setup information
Information about system installation and configuration
Server
GLPI constants
Libraries
Plugins list
Anything else?
No response
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