diff --git a/grievance_social_protection/apps.py b/grievance_social_protection/apps.py
index e43de98..d7e3348 100644
--- a/grievance_social_protection/apps.py
+++ b/grievance_social_protection/apps.py
@@ -1,7 +1,13 @@
+import logging
+
 from django.apps import AppConfig
 
+logger = logging.getLogger(__name__)
+
 MODULE_NAME = "grievance_social_protection"
 
+DEFAULT_STRING = 'Default'
+
 DEFAULT_CFG = {
     "default_validations_disabled": False,
     "gql_query_tickets_perms": ["123000"],
@@ -14,9 +20,10 @@
     "gql_mutation_delete_categorys_perms": ["123007"],
     "tickets_attachments_root_path": None,
 
-    "grievance_types": ["Default"],
-    "grievance_flags": ["Default"],
-    "grievance_channels": ["Default"],
+    "grievance_types": [DEFAULT_STRING],
+    "grievance_flags": [DEFAULT_STRING],
+    "grievance_channels": [DEFAULT_STRING],
+    "default_responses": {'eloo': DEFAULT_STRING}
 }
 
 
@@ -32,15 +39,41 @@ class TicketConfig(AppConfig):
     gql_mutation_update_categorys_perms = []
     gql_mutation_delete_categorys_perms = []
     tickets_attachments_root_path = None
+
     grievance_types = []
     grievance_flags = []
     grievance_channels = []
+    default_responses = {}
 
     def ready(self):
         from core.models import ModuleConfiguration
         cfg = ModuleConfiguration.get_or_default(MODULE_NAME, DEFAULT_CFG)
+        self.__validate_grievance_responses(cfg)
         self.__load_config(cfg)
 
+    @classmethod
+    def __validate_grievance_responses(cls, cfg):
+        def get_grievance_type_options_msg(types):
+            types_string = ", ".join(types)
+            return logger.info(f'Available grievance types: %s', types_string)
+
+        default_responses = cfg.get('default_responses', {})
+        if not default_responses:
+            return
+
+        grievance_types = cfg.get('grievance_types', [])
+        if not grievance_types:
+            logger.warning('Please specify grievance_types if you want to setup default responses.')
+
+        if not isinstance(default_responses, dict):
+            get_grievance_type_options_msg(grievance_types)
+            return
+
+        for grievance_type_key in default_responses.keys():
+            if grievance_type_key not in grievance_types:
+                logger.warning(f'%s not in grievance_types', grievance_type_key)
+                get_grievance_type_options_msg(grievance_types)
+
     @classmethod
     def __load_config(cls, cfg):
         """