[276] Wrong Network Selected for HEAR Coin Transfer

[near-dx]

Title:
Wrong Network Selected for HEAR Coin Transfer
Description:
Bisembaeva

When sending coins indicated not to return the blockchain network. I encountered a problem when entering funds. Unfortunately, I made a mistake and chose the wrong network instead of HEAR Protocol I chose the BNB Smart Chain network when sending HEAR

15:25✓✓✓✓

Summary:
The customer selected the wrong blockchain network, BNB Smart Chain, instead of HEAR Protocol for their transaction, leading to issues with fund entry. This is a high-priority issue as it involves potential loss of funds. Please assist the customer in resolving this network selection error and ensure they understand the network requirements for future transactions.

Info

Reported by: Guest ([email protected]) - Open in Gleap
Location: KZ
Type: 🚨 BUG

🔗 Open share link
🌍 Open ticket in Gleap

Metadata

browserName: Chrome(131.0.0.0)
userAgent: Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Mobile Safari/537.36
browser: Chrome
systemName: Android
sessionDuration: 299
devicePixelRatio: 2.75
screenWidth: 393
screenHeight: 869
innerWidth: 393
innerHeight: 791
currentUrl: https://docs.near.org/concepts/protocol/gas#gas-price
language: ru-KZ
mobile: true
sdkVersion: 13.7.3
sdkType: javascript
environment: prod

[near-dx]

Internal note 📝: The customer selected the wrong blockchain network, BNB Smart Chain, instead of HEAR Protocol for their transaction, leading to issues with fund entry. This is a high-priority issue as it involves potential loss of funds. Please assist the customer in resolving this network selection error and ensure they understand the network requirements for future transactions.