diff --git a/templates/web/brent/waste/services.html b/templates/web/brent/waste/services.html
index 820d08cc062..0f3b735d212 100644
--- a/templates/web/brent/waste/services.html
+++ b/templates/web/brent/waste/services.html
@@ -19,6 +19,8 @@
   </form>
 [% ELSIF unit.report_locked_out %]
   <span class="waste-service-descriptor">A missed collection cannot be reported, please see the last collection status above.</span>
+[% ELSIF unit.next AND unit.next.state == 'In progress' %]
+  <span class="waste-service-descriptor" style="margin-top: 1.5em;">A missed collection cannot be reported on the day of collection until the crew have finished their round.</span>
 [% ELSE %]
   <span class="waste-service-descriptor" style="margin-top: 1.5em;">Please note that missed collections can only be reported within 2 working days of your scheduled collection.</span>
 [% END %]
diff --git a/templates/web/bromley/waste/services.html b/templates/web/bromley/waste/services.html
index a4992e44a9d..71f3978f738 100644
--- a/templates/web/bromley/waste/services.html
+++ b/templates/web/bromley/waste/services.html
@@ -37,7 +37,11 @@ <h3 class="govuk-heading-l govuk-warning-text__heading">Your subscription is now
     </div>
   </div>
   [% END %]
-  <span class="waste-service-descriptor" style="margin-top: 1.5em;">Please note that missed collections can only be reported within 2 working days of your scheduled collection day.</span>
+  [% IF unit.next AND unit.next.state == 'In progress' %]
+    <span class="waste-service-descriptor" style="margin-top: 1.5em;">A missed collection cannot be reported on the day of collection until the crew have finished their round.</span>
+  [% ELSE %]
+    <span class="waste-service-descriptor" style="margin-top: 1.5em;">Please note that missed collections can only be reported within 2 working days of your scheduled collection day.</span>
+  [% END %]
 [% END %]
 
   <a href="[% c.uri_for_action('waste/enquiry', [ property.id ]) %]?template=problem&amp;service_id=[% unit.service_id %]" class="waste-service-link waste-service-descriptor">Report a problem with a [% unit.service_name FILTER lower %] collection</a>
diff --git a/templates/web/kingston/waste/services.html b/templates/web/kingston/waste/services.html
index 24e58c5b1ef..cc9adc312a1 100644
--- a/templates/web/kingston/waste/services.html
+++ b/templates/web/kingston/waste/services.html
@@ -17,6 +17,8 @@
   </form>
 [% ELSIF unit.report_locked_out %]
   <span class="waste-service-descriptor">A missed collection cannot be reported, please see the last collection status above.</span>
+[% ELSIF unit.next AND unit.next.state == 'In progress' %]
+  <span class="waste-service-descriptor" style="margin-top: 1.5em;">A missed collection cannot be reported on the day of collection until the crew have finished their round.</span>
 [% ELSE %]
   <span class="waste-service-descriptor" style="margin-top: 1.5em;">Please note that missed collections can only be reported after the collection on your street was completed and for 2 working days after your scheduled collection.</span>
 [% END %]