- This easy to use web site is designed to help Gloucestershire residents to report, - view, or discuss local highway faults, including potholes, directly and quickly - to us by simply locating them on a map. You can do this by using your computer - or your mobile phone. -
-- Please report one problem at a time; you will be given an opportunity at the end - to report another problem using the personal details previously entered. -
-- You can report faults linked to amenities or problems that are broken or dirty, - damaged or dumped, or need fixing, cleaning or clearing such as: -
-- The web site is not a way of getting in touch with the council for all issues - — please use it only for problems highlighted above. -
-- As we often route problems via our cleansing services or highways departments, - using the site for other matters may result in a delay in your report getting - to the right people. -
-- You will need to contact the county council directly for: -
-- After entering a postcode or location, you will then be presented with a map of - that area. You can then view problems already reported in that area, or report new - ones of your own simply by clicking on the map at the location of the problem. -
-- They are reported to us automatically. We then resolve the problem the way we - normally would and update the fault on the map. -
-- The map shows all faults submitted online. You can view the exact location of - each fault and see its current status. -
-- When you record a fault you can sign up to receive updates and you will - receive an initial email to acknowledge the report. -
-- You will then receive an email every time that fault is updated. This could be when - a member of the public posts an update onto the fault or when we post a status update. -
-- Road problems that are the responsibility of our Highways department, such as potholes, - will receive automatic updates at different stages. You will receive an email when the - problem has been inspected and another one when the fault is fixed. -
-- Some faults may be marked as referred when they are not the responsibility of Gloucestershire County Council. -
-- All of these updates will also be posted on the mapped fault so that anyone can see the status of any - fault recorded by clicking on it on the map. -
-- When you record a fault you can sign up to receive updates. You will then receive an initial - email to acknowledge the report. In time, you will receive a further email when the problem is - assigned for inspection, one if the problem needs to be referred to another department or - organisation, and a final email when it is fixed or requires no further work. -
-- These updates will also be posted on the mapped fault so that anyone can see the status of - any fault recorded by clicking on it on the map. -
-- Yes, you can view our website on your phone or tablet and it will automatically adapt to the - size of your screen. -
-- Gloucestershire County Council is not responsible for the content and - accuracy of material submitted by its users. Gloucestershire County Council will monitor - this website for instances of inappropriate use, and reserves the right to moderate - comments if such instances occur. -
-- The maps are from Ordnance Survey who based their grid reference - system on measurements in metres and kilometres. -
-- The map only shows locations within Gloucestershire to keep it locally focussed. -
-- You can find out more about FixMyStreet at www.fixmystreet.com. -
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