diff --git a/perllib/FixMyStreet/App/Controller/Waste/Bulky.pm b/perllib/FixMyStreet/App/Controller/Waste/Bulky.pm
index b955d40b223..da059e7d405 100644
--- a/perllib/FixMyStreet/App/Controller/Waste/Bulky.pm
+++ b/perllib/FixMyStreet/App/Controller/Waste/Bulky.pm
@@ -204,7 +204,15 @@ sub add_cancellation_report : Private {
 
     $c->cobrand->call_hook( "waste_munge_bulky_cancellation_data", \%data );
 
-    $c->forward( '/waste/add_report', [ \%data ] ) or return;
+    if ($c->cobrand->bulky_cancel_by_update) {
+        $collection_report->add_to_comments({
+            text => 'Booking cancelled by customer',
+            user => $collection_report->user,
+            extra => { bulky_cancellation => 1 },
+        });
+    } else {
+        $c->forward( '/waste/add_report', [ \%data ] ) or return;
+    }
 }
 
 sub process_bulky_cancellation : Private {
diff --git a/perllib/FixMyStreet/Cobrand/Peterborough/Bulky.pm b/perllib/FixMyStreet/Cobrand/Peterborough/Bulky.pm
index 9c79c6bc45a..80c09a8ed6d 100644
--- a/perllib/FixMyStreet/Cobrand/Peterborough/Bulky.pm
+++ b/perllib/FixMyStreet/Cobrand/Peterborough/Bulky.pm
@@ -232,12 +232,12 @@ sub bulky_cancellation_report {
 
     # A cancelled collection will have a corresponding cancellation report
     # linked via external_id / ORIGINAL_SR_NUMBER
-    return FixMyStreet::DB->resultset('Problem')->find(
-        {   extra => {
-                '@>' => encode_json({ _fields => [ { name => 'ORIGINAL_SR_NUMBER', value => $original_sr_number } ] })
-            },
+    return $self->problems->find({
+        category => 'Bulky cancel',
+        extra => {
+            '@>' => encode_json({ _fields => [ { name => 'ORIGINAL_SR_NUMBER', value => $original_sr_number } ] })
         },
-    );
+    });
 }
 
 sub bulky_can_refund {
diff --git a/perllib/FixMyStreet/Roles/CobrandBulkyWaste.pm b/perllib/FixMyStreet/Roles/CobrandBulkyWaste.pm
index 6d2120b15c8..93af3405e2a 100644
--- a/perllib/FixMyStreet/Roles/CobrandBulkyWaste.pm
+++ b/perllib/FixMyStreet/Roles/CobrandBulkyWaste.pm
@@ -85,6 +85,17 @@ requires 'collection_date';
 requires '_bulky_refund_cutoff_date';
 requires 'bulky_free_collection_available';
 
+sub bulky_cancel_by_update { 0 }
+
+sub bulky_is_cancelled {
+    my ($self, $p) = @_;
+    if ($self->bulky_cancel_by_update) {
+        return $p->comments->find({ extra => { '@>' => '{"bulky_cancellation":1}' } });
+    } else {
+        return $self->bulky_cancellation_report($p);
+    }
+}
+
 sub bulky_items_extra {
     my $self = shift;
 
@@ -344,17 +355,15 @@ sub bulky_reminders {
         my $r3 = $report->get_extra_metadata('reminder_3');
         next if $r1; # No reminders left to do
 
-        my $date = $self->collection_date($report);
+        my $dt = $self->collection_date($report);
 
         # Shouldn't happen, but better to be safe.
-        next unless $date;
-
-        my $dt = $self->_bulky_date_to_dt($date);
+        next unless $dt;
 
         # If booking has been cancelled (or somehow the collection date has
         # already passed) then mark this report as done so we don't see it
         # again tomorrow.
-        my $cancelled = $self->bulky_cancellation_report($report);
+        my $cancelled = $self->bulky_is_cancelled($report);
         if ( $cancelled || $dt < $now) {
             $report->set_extra_metadata(reminder_1 => 1);
             $report->set_extra_metadata(reminder_3 => 1);
diff --git a/templates/web/base/waste/bulky/summary.html b/templates/web/base/waste/bulky/summary.html
index 1cf2d0a5dc8..66c526acee9 100644
--- a/templates/web/base/waste/bulky/summary.html
+++ b/templates/web/base/waste/bulky/summary.html
@@ -45,8 +45,8 @@ <h2 class="govuk-heading-l govuk-!-margin-bottom-5">Booking Summary</h2>
   <div class="govuk-grid-row">
     <div class="govuk-grid-column-two-thirds govuk-!-margin-bottom-5">
       [% IF problem %]
-        [% cancellation_report = cobrand.bulky_cancellation_report(problem) %]
-        [% IF cancellation_report %]
+        [% cancelled = cobrand.bulky_is_cancelled(problem) %]
+        [% IF cancelled %]
           <div class="govuk-warning-text due" style="padding:1em">
             <div class="govuk-warning-text__img">
               <span class="govuk-warning-text__icon" aria-hidden="true">!</span>
@@ -55,8 +55,8 @@ <h2 class="govuk-heading-l govuk-!-margin-bottom-5">Booking Summary</h2>
                 <span class="govuk-warning-text__assistive">Notification of cancellation</span>
                 <p class="govuk-!-margin-bottom-0">
                   This collection has been cancelled.
-                  [% IF cobrand.bulky_can_view_cancellation(problem) %]
-                    <a href="/report/[% cancellation_report.id %]">View cancellation report.</a>
+                  [% IF NOT cobrand.bulky_cancel_by_update AND cobrand.bulky_can_view_cancellation(problem) %]
+                    <a href="/report/[% cancelled.id %]">View cancellation report.</a>
                   [% END %]
                 </p>
             </div>