From 514724ad6df38107bf5d64eb1fa18f94d7b3011a Mon Sep 17 00:00:00 2001 From: Andrew <1041427+awmcd@users.noreply.github.com> Date: Mon, 29 Apr 2024 10:50:31 -0700 Subject: [PATCH] Update content_moderation_practices.md (#2066) * Update content_moderation_practices.md Adding approved external language for our "manifestly unfounded" policy * Update content_moderation_practices.md Update the date. --------- Co-authored-by: Peiying --- en/content_moderation_practices.md | 10 ++++++---- 1 file changed, 6 insertions(+), 4 deletions(-) diff --git a/en/content_moderation_practices.md b/en/content_moderation_practices.md index b611d2770..6fd0635d7 100644 --- a/en/content_moderation_practices.md +++ b/en/content_moderation_practices.md @@ -1,7 +1,7 @@ # Content Moderation at Mozilla -Last Updated February 22, 2024 -{: datetime="2024-02-22" } +Last Updated April 29, 2024 +{: datetime="2024-04-29" } ## Content rules @@ -44,8 +44,10 @@ Appeals will be routed to a dedicated queue upon receipt. Depending on the type When a user prevails in their appeal, we will inform the user, and the prior action against their content or their account will be reversed. When a reporter prevails in their appeal, we will inform both the user and the reporter, and will take action against the content that violated our rules, according to the applicable policy. +We may stop processing appeals for up to 6 months from anyone we find has repeatedly submitted appeals that either contain abusive language or that are entirely without support. + If you disagree with the outcome of our internal appeals process and are based in the EU, you can bring your concerns to a certified out-of-court dispute settlement body. -## Abusive reporters +## Unfounded reports -Where a reporter regularly submits reports that have no basis, we will stop processing their reports. They will be routed to a special queue, and will not be reviewed. +Persistent submission of unfounded reports will result in the revocation of reporting privileges for up to 6 months. When submitting a report, please make sure there is an actual violation of our policies or the law.