[TuyaWebPlatform] Cannot acquire token, waiting 185 seconds.

[ramachandran-suresh]

[TuyaWebPlatform] Cannot acquire token, waiting 185 seconds.

Steps To Reproduce

Plugin Version

Yes latest, Installed: v1.1.5

Homebridge Config

{
   "name": "TuyaWebPlatform",
   "options": {
       "username": "xxx",
       "password": "xxx",
       "countryCode": "91",
       "platform": "smart_life"
   },
   "defaults": [
       {
           "id": "d7fb611ed52250fae4jhsp",
           "device_type": "outlet"
       }
   ],
   "scenes": false,
   "platform": "TuyaWebPlatform",
   "_bridge": {
       "username": "0E:46:39:4C:26:96",
       "port": 49843
   }
}

Device Config

{
"result": [
{
"active_time": 1728223181,
"bind_space_id": "158189541",
"category": "cz",
"create_time": 1728223181,
"custom_name": "GF Kitchen Geyser",
"icon": "smart/icon/ay1545304748499XogPc/6b6830578c3a10367f3ebd8032a6dcea.png",
"id": "d7fb611ed52250fae4jhsp",
"ip": "106.219.165.141",
"is_online": true,
"lat": "",
"local_key": "';oC|qr7Kc7$vnC/",
"lon": "",
"model": "DSP1160",
"name": "16Amp Smart Plug 6",
"product_id": "rhvvzh71kuirphg2",
"product_name": "16Amp Smart Plug ",
"sub": false,
"time_zone": "+05:30",
"update_time": 1728223204,
"uuid": "3b8baaa8e338cab0"
}
],
"success": true,
"t": 1729664455300,
"tid": "f5d0ff29910611efbcdf261abeee3fdb"
}

Additional Context

The device is working without any issues on the Smart App.

[Plastonick]

I've been having issues with Tuya in the last few days as well, although I think mine was working on Thursday 24th, and hasn't worked since. The apparently relevant log lines for me are:

[10/26/2024, 8:38:33 AM] [SmartLife] Error retrieving devices states Error: getaddrinfo EAI_AGAIN px1.tuyaeu.com
  hostname: 'px1.tuyaeu.com',
    url: 'https://px1.tuyaeu.com/homeassistant/skill',
      hostname: 'px1.tuyaeu.com',
        'Host: px1.tuyaeu.com\r\n' +
      host: 'px1.tuyaeu.com',
    _currentUrl: 'https://px1.tuyaeu.com/homeassistant/skill',

[moose-byte]

I also saw the same issue recently after a power outage restarted my Homebridge. First a saw

Cannot acquire token, waiting 185 seconds.

I manually restarted my Homberdige and then I saw the other error @Plastonick mentioned

getaddrinfo EAI_AGAIN px1.tuyaeu.com

[moose-byte]

Following up, I found a similar thread saying it was a DNS issue, #69. The issue is a DNS issue. I restarted my modem, router, and hombridge, and now everything works. I hope that helps you.

[Plastonick]

Thanks @moose-byte ! I'm not sure what it was, but restarting a few things seems to have jostled it into working again!

[boozybatsMain]

Nothing helps, restarted router and homebridge, still get error "Authentication error: Get accesstoken failed. Username or password error!"

I'm sure my credentials are right, I doublechecked everything, checked config.json - it's fine, probably would check tuya API authorization methods

[michelvermeulen]

Same here :| Started happening randomly, without changing anything, I suspect Tuya Web API to be responsible (I had the SmartLife app stop working as well while being on my cell network, but working with Wifi).