WslRegisterDistribution failed with error: 0x8007023e

[CYST084]

Windows Version

Microsoft Windows [Version 10.0.19045.4529]

WSL Version

2.2.4.0

Are you using WSL 1 or WSL 2?

• WSL 2
• WSL 1

Kernel Version

5.15.153.1-2

Distro Version

Ubuntu 22.04 LTS, Ubuntu

Other Software

No response

Repro Steps

Open Terminal as administrator, run wsl --install Ubuntu-22.04 or wsl --install Ubuntu

Expected Behavior

For Linux distros, in my case Ubuntu to install and run successfully

Actual Behavior

Windows PowerShell
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Try the new cross-platform PowerShell https://aka.ms/pscore6

PS C:\Users\user> wsl --install Ubuntu-22.04
Installing: Ubuntu 22.04 LTS
Ubuntu 22.04 LTS has been installed.
Launching Ubuntu 22.04 LTS...
Installing, this may take a few minutes...
WslRegisterDistribution failed with error: 0x8007023e
Error: 0x8007023e {Application Error}
The exception s (0x
Press any key to continue...
The installation process for distribution 'Ubuntu-22.04' failed with exit code: 1.
Error code: Wsl/InstallDistro/WSL_E_INSTALL_PROCESS_FAILED

PS C:\Users\user> wsl --update
Checking for updates.
Updating Windows Subsystem for Linux to version: 2.2.4.

PS C:\Users\user> wsl --status
Default Version: 2

PS C:\Users\user> wsl --version
WSL version: 2.2.4.0
Kernel version: 5.15.153.1-2
WSLg version: 1.0.61
MSRDC version: 1.2.5326
Direct3D version: 1.611.1-81528511
DXCore version: 10.0.26091.1-240325-1447.ge-release
Windows version: 10.0.19045.4529

PS C:\Users\user> wsl --install Ubuntu
Installing: Ubuntu
Ubuntu has been installed.
Launching Ubuntu...
Installing, this may take a few minutes...
WslRegisterDistribution failed with error: 0x8007023e
Error: 0x8007023e {Application Error}
The exception s (0x
Press any key to continue...
The installation process for distribution 'Ubuntu' failed with exit code: 1.
Error code: Wsl/InstallDistro/WSL_E_INSTALL_PROCESS_FAILED

PS C:\Users\user>

Diagnostic Logs

• I have hypervisor in BIOS enabled

• I have also turned on in windows features: wsl, Hyper-V, Virtual Machine Platform, Windows Hypervisor Platform

• Haven't found any helpful fix so far and I have searched a lot, I have come across the turn off restart, turn on restart try again (pretty much almost all posts) but it still doesn't work

[github-actions]

Logs are required for review from WSL team

If this a feature request, please reply with '/feature'. If this is a question, reply with '/question'.
Otherwise please attach logs by following the instructions below, your issue will not be reviewed unless they are added. These logs will help us understand what is going on in your machine.

How to collect WSL logs

Download and execute collect-wsl-logs.ps1 in an administrative powershell prompt:

Invoke-WebRequest -UseBasicParsing "https://raw.githubusercontent.com/microsoft/WSL/master/diagnostics/collect-wsl-logs.ps1" -OutFile collect-wsl-logs.ps1
Set-ExecutionPolicy Bypass -Scope Process -Force
.\collect-wsl-logs.ps1

The scipt will output the path of the log file once done.

Once completed please upload the output files to this Github issue.

Click here for more info on logging
If you choose to email these logs instead of attaching to the bug, please send them to [email protected] with the number of the github issue in the subject, and in the message a link to your comment in the github issue and reply with '/emailed-logs'.

View similar issues

Please view the issues below to see if they solve your problem, and if the issue describes your problem please consider closing this one and thumbs upping the other issue to help us prioritize it!

Open similar issues:

• WslRegisterDistribution failed with error: 0x80370102 (#9656), similarity score: 0.84
• WslRegisterDistribution failed with error: 0xe000020b when launching Ubuntu (#9909), similarity score: 0.84
• WslRegisterDistribution failed with error: 0x80370102 (#7638), similarity score: 0.83

Closed similar issues:

• WslRegisterDistribution failed with error: 0x80040324 (#10726), similarity score: 0.87
• WslRegisterDistribution failed with error: 0x80370110 and 0x8000ffff (#11145), similarity score: 0.84

Note: You can give me feedback by thumbs upping or thumbs downing this comment.

[CYST084]

WSL-Logs

WslLogs-2024-06-20_16-26-07.zip

[github-actions]

The log file doesn't contain any WSL traces. Please make sure that you reproduced the issue while the log collection was running.

Diagnostic information

Detected appx version: 2.2.4.0
Found no WSL traces in the logs

[CYST084]

Updated WSL-Log

WslLogs-2024-06-20_16-35-18.zip

[github-actions]

Diagnostic information

Detected appx version: 2.2.4.0

[CYST084]

Nothing helpful so far, anyone who has experienced similar issue and resolved it, kindly reach out.

[OneBlue]

Looks like this is caused by an HNS issue:

Microsoft.Windows.Lxss.Manager	Error	06-20-2024 06:35:47.165	"	"	"code: 	
failurecount: 	56
file: 	D:\a\1\s\src\windows\wslcore\lib\NatNetworking.cpp
function: 	
hr: 	0x8007023E
linenumber: 	885
message: 	""HcnCreateNetwork {""""Success"""":false,""""Error"""":""""{Application Error} The exception s (0x"""",""""ErrorCode"""":2147942974}""
threadid: 	4748
type: 	0
wslVersion: 	2.2.4.0"	D:\a\1\s\src\windows\wslcore\lib\NatNetworking.cpp			10176	4748	2		00000000-0000-0000-0000-000000000000		

Adding the networking tag

[keith-horton]

Sorry, this is similar to #10507, where vswitch failed to create a NAT switch. It's not clear from the traces why this is failing. If you collect networking-logs, we might get more information. https://github.com/microsoft/WSL/blob/master/diagnostics/collect-networking-logs.ps1