WslRegisterDistribution failed with error: 0x80370102 Please enable the Virtual Machine Platform Windows feature and ensure virtualization is enabled in the BIOS.

[jkupchanko]

Windows Version

Microsoft Windows [Version 10.0.22631.3593]

WSL Version

2.1.5.0

Are you using WSL 1 or WSL 2?

• WSL 2
• WSL 1

Kernel Version

2

Distro Version

No response

Other Software

No response

Repro Steps

I have been through so many videos trying to fix this - I have downloaded Ubuntu and I get an error saying "WslRegisterDistribution failed with error: 0x80370102 - Please enable the Virtual Machine Platform Windows feature and ensure virtualization is enabled in the BIOS." - I got into the BIOS from "Turn Windows features on or off" and turn on the new subset for Linux on Windows Home "Virtual Machine Platform". Of course, this makes me reset the computer and I check again and nothing. ..

I see one of the possible issues is of a possible CPU issue but I have a very nice computer: "LYTE Venom X PC - Ryzen 7 5700x | RTX 4070TI | 16GB DDR4 | B550 | NVME + HDD"

Also, I have turned on the hypervisor using bcdedit /set hypervisorlaunchtype auto or BCDEDIT /Set {current} hypervisorlaunchtype auto

Also, I used the "Enable virtualization on Windows 11 PC's" and I accessed the BIOS and resetted it, nothing has help.
( https://support.microsoft.com/en-us/windows/enable-virtualization-on-windows-11-pcs-c5578302-6e43-4b4b-a449-8ced115f58e1 )

I am not sure what to do... please help!

Expected Behavior

Actual Behavior

Installing, this may take a few minutes...
WslRegisterDistribution failed with error: 0x80370102
Please enable the Virtual Machine Platform Windows feature and ensure virtualization is enabled in the BIOS.
For information please visit https://aka.ms/enablevirtualization
Press any key to continue...

Diagnostic Logs

No response

Tasks

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[github-actions]

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If this a feature request, please reply with '/feature'. If this is a question, reply with '/question'.
Otherwise please attach logs by following the instructions below, your issue will not be reviewed unless they are added. These logs will help us understand what is going on in your machine.

How to collect WSL logs

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Invoke-WebRequest -UseBasicParsing "https://raw.githubusercontent.com/microsoft/WSL/master/diagnostics/collect-wsl-logs.ps1" -OutFile collect-wsl-logs.ps1
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.\collect-wsl-logs.ps1

The scipt will output the path of the log file once done.

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View similar issues

Please view the issues below to see if they solve your problem, and if the issue describes your problem please consider closing this one and thumbs upping the other issue to help us prioritize it!

Open similar issues:

• WslRegisterDistribution failed with error: 0x80370102 (#9656), similarity score: 0.86
• I can't use WSL2 (#10469), similarity score: 0.82

Closed similar issues:

• WSL2 and Windows 11 Home (WslRegisterDistribution failed with error: 0x80370102) (#8649), similarity score: 0.84
• WslRegisterDistribution failed with error: 0x80370102 (#9831), similarity score: 0.82
• No Default Install - WslRegisterDistribution failed with error: 0x80370102 (#10620), similarity score: 0.80

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[jkupchanko]

/question, how do I remove the "WslRegisterDistribution failed with error: 0x80370102 - Please enable the Virtual Machine Platform Windows feature and ensure virtualization is enabled in the BIOS" to use Ubuntu.

[github-actions]

Diagnostic information

Found '/question', adding tag 'question'

[jkupchanko]

/question, how do I remove the "WslRegisterDistribution failed with error: 0x80370102 - Please enable the Virtual Machine Platform Windows feature and ensure virtualization is enabled in the BIOS" to use Ubuntu.

[github-actions]

Diagnostic information

Found '/question', adding tag 'question'

[jkupchanko]

Sorry, that was on accident - this has NOT been resolved

[OneBlue]

/logs

[jkupchanko]

WslLogs-2024-06-11_16-45-12.zip

here is the logging information

[github-actions]

The log file doesn't contain any WSL traces. Please make sure that you reproduced the issue while the log collection was running.

Diagnostic information

Appx package is not installed
Found no WSL traces in the logs

[jkupchanko]

Hello, Please see my attached WslLogs file - please help me! On Tuesday, June 11, 2024 at 04:55:00 PM PDT, github-actions[bot] ***@***.***> wrote: The log file doesn't contain any WSL traces. Please make sure that you reproduced the issue while the log collection was running. Diagnostic information Appx package is not installed Found no WSL traces in the logs — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you modified the open/close state.Message ID: ***@***.***>

[OneBlue]

@jkupchanko: You need to reproduce the issue while the log collection is running so it can capture the error.

/logs

[jkupchanko]

I showed where I am having the issue
WslLogs-2024-06-11_17-20-55.zip

[github-actions]

Diagnostic information

Appx package is not installed

[jkupchanko]

I ran the code and I don't see anything tripping the issue - I am not sure what you want me to do.

[jkupchanko]

@OneBlue Any updates?

[jkupchanko]

Figured it out, I needed to go into my BIOS and Enable Virtualization on my AMD (Look in the CPU settings).

https://www.youtube.com/watch?v=HkI4ibCdlxg