Can't install any distribution on WSL2 on Windows 11 Pro

[s1nyx]

Windows Version

Microsoft Windows [version 10.0.22631.3527]

WSL Version

0.0.0.0

Are you using WSL 1 or WSL 2?

• WSL 2
• WSL 1

Kernel Version

5.10.16

Distro Version

No response

Other Software

No response

Repro Steps

So a bit of context, I am on a Laptop given by my company. We use Zscaler.
I was trying to install any distribution actually with wsl --install -d Ubuntu (also tried with Microsoft Store and got the same error code).

Expected Behavior

Ubuntu to be installed

Actual Behavior

It showed the following error: "An error occurred during installation. distribution name 'ubuntu' error code 0x80004002"

Diagnostic Logs

• Both features "Virtual Machine Platform" and "Windows Subsystem For Linux" are enabled on the Windows
• I have a tried somethings I've seen on previous github issues which had kind of the same issue as me but didn't change anything.
• When I do wsl --update I get a message "This interface is no longer in charge"
• When I do wsl -l -v I get (because i have docker desktop installed currently offline):
  NAME STATE VERSION

• docker-desktop Stopped 2
  docker-desktop-data Stopped 2

[github-actions]

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If this a feature request, please reply with '/feature'. If this is a question, reply with '/question'.
Otherwise please attach logs by following the instructions below, your issue will not be reviewed unless they are added. These logs will help us understand what is going on in your machine.

How to collect WSL logs

Download and execute collect-wsl-logs.ps1 in an administrative powershell prompt:

Invoke-WebRequest -UseBasicParsing "https://raw.githubusercontent.com/microsoft/WSL/master/diagnostics/collect-wsl-logs.ps1" -OutFile collect-wsl-logs.ps1
Set-ExecutionPolicy Bypass -Scope Process -Force
.\collect-wsl-logs.ps1

The scipt will output the path of the log file once done.

Once completed please upload the output files to this Github issue.

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View similar issues

Please view the issues below to see if they solve your problem, and if the issue describes your problem please consider closing this one and thumbs upping the other issue to help us prioritize it!

Closed similar issues:

• WslRegisterDistribution failed with error: 0x80370110 and 0x8000ffff (#11145), similarity score: 0.81
• wsl --install fails with Error Code: 0x80245006 (#9480), similarity score: 0.80
• Cannot install distributions for WSL2 (Error 0x80040154) (#10019), similarity score: 0.80
• WslRegisterDistribution failed with error: 0x80370114 (#10318), similarity score: 0.80
• wsl --install -d ubuntu Error Code: 0x80070520 (#10352), similarity score: 0.80

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[s1nyx]

/emailed-logs

[github-actions]

Diagnostic information

Found '/emailed-logs', adding tag 'emailed-logs'

[zcobol]

@s1nyx wsl --install -d Ubuntu will pull from the store, and I had issues when installing from the store also. Try wsl --install -d Ubuntu --web-download instead. Before installing a distro run wsl --install --no-distribution to make sure all the required components are there. wsl --help will show more information.

[OneBlue]

Thank you @s1nyx. I don't see any WSL activity in the log file you shared. Could you collect logs while you reproduce the problem ?

Also indeed if this is a store issue, --web-download is likely to solve the issue, could you try that ?

[s1nyx]

@s1nyx wsl --install -d Ubuntu will pull from the store, and I had issues when installing from the store also. Try wsl --install -d Ubuntu --web-download instead. Before installing a distro run wsl --install --no-distribution to make sure all the required components are there. wsl --help will show more information.

Hi,

Thanks, it worked :)

[s1nyx]

Thank you @s1nyx. I don't see any WSL activity in the log file you shared. Could you collect logs while you reproduce the problem ?

Also indeed if this is a store issue, --web-download is likely to solve the issue, could you try that ?

Hi,

Using web-download worked. However I would like to understand why it didn't from the store. Is it because of Zscaler?