Docker Desktop (Windows) not starting after windows update.

[farseem]

Windows Version

10.0.22621.1992

WSL Version

1.2.5.0

Are you using WSL 1 or WSL 2?

• WSL 2
• WSL 1

Kernel Version

5.15.90.1

Distro Version

No response

Other Software

Docker Desktop (Windows): Version: 4.21.1

Repro Steps

1. Try opening Docker Desktop, after some time it'll yield the following popup error

Failed to deploy distro docker-desktop to C:\Users\User\AppData\Local\Docker\wsl\distro: : Element not found.

Some WSL system related access rights are not set correctly. This sometimes happens after waking the computer or not being connected to your domain/active directory. Please try to reboot the computer. If not sufficient, WSL may need to be reinstalled fully. As a last resort, try to uninstall/reinstall Docker Desktop.

Action Taken: Rebooted computer, WSL reinstalled several times, reinstalled Docker Destop

2. Installing Ubuntu/ Ubuntu 22.0.xxx from App Store

After getting either distro, when opened a window appears and tries to install the distro, but after few minutes it displayes the following message:

Installing, this may take a few minutes...
WslRegisterDistribution failed with error: 0x80070490
Error: 0x80070490 Element not found.

3. After installing/enabling wsl, I've also tried installing from cmd

When trying the "wsl -install" command it displays the following message

wsl.exe --install
Windows Subsystem for Linux is already installed.
The following is a list of valid distributions that can be installed.
Install using 'wsl --install -d '.

Contrary to that when running 'wsl -l -v' it yields the following message:

wsl -l -v
Windows Subsystem for Linux has no installed distributions.

Use 'wsl.exe --list --online' to list available distributions
and 'wsl.exe --install ' to install.

Distributions can also be installed by visiting the Microsoft Store:
https://aka.ms/wslstore
Error code: Wsl/WSL_E_DEFAULT_DISTRO_NOT_FOUND

wsl.exe --update
Installing: Windows Subsystem for Linux
Windows Subsystem for Linux has been installed.

wsl.exe --version
WSL version: 1.2.5.0
Kernel version: 5.15.90.1
WSLg version: 1.0.51
MSRDC version: 1.2.3770
Direct3D version: 1.608.2-61064218
DXCore version: 10.0.25131.1002-220531-1700.rs-onecore-base2-hyp
Windows version: 10.0.22621.1992

The update causing the issue is listed below happened on 13 Jul 2023
Update: KB5028851 & KB5028185

I have run the diagnostics too, here is the upload confirmation output
[2023-07-20T10:04:33.405904500Z][com.docker.diagnose.exe][I] Uploaded diagnostics to: https://docker-pinata-support.s3.amazonaws.com/incoming/3/69E96770-6913-4D95-A9C5-F0BF6631FE5C/20230720100111.zip
Diagnostics ID: 69E96770-6913-4D95-A9C5-F0BF6631FE5C/20230720100111 (uploaded)system-related

Expected Behavior

Docker desktop to run

Actual Behavior

It's not running after some time the following popup is displayed

Diagnostic Logs

https://docker-pinata-support.s3.amazonaws.com/incoming/3/69E96770-6913-4D95-A9C5-F0BF6631FE5C/20230720100111.zip

Log

Log uploaded @OneBlue
WslLogs-2023-07-26_08-53-33.zip

[OneBlue]

/logs

[microsoft-github-policy-service]

Hello! Could you please provide more logs to help us better diagnose your issue?

To collect WSL logs, download and execute collect-wsl-logs.ps1 in an administrative powershell prompt:

Invoke-WebRequest -UseBasicParsing "https://raw.githubusercontent.com/microsoft/WSL/master/diagnostics/collect-wsl-logs.ps1" -OutFile collect-wsl-logs.ps1
Set-ExecutionPolicy Bypass -Scope Process -Force
.\collect-wsl-logs.ps1

The scipt will output the path of the log file once done.

Once completed please upload the output files to this Github issue.

Click here for more info on logging

Thank you!

[farseem]

@OneBlue I've attached the log to the original issue and also adding here too.
WslLogs-2023-07-26_08-53-33.zip

[tanzeelxcb]

same issue with me

[Hedgineering]

I have the same issue, here are my logs
WslLogs-2023-12-24_17-32-11.zip

[OneBlue]

Thank you @farseem. Looks like you're hitting an HNS issue:

1551	False	Microsoft-Windows-Host-Network-Service	ActivityError	0	07-25-2023 19:58:24.558	"	"	"wilActivity: 
{
	callContext: 	\HnsRpcV2_Create\NetworkActivity\ResourceActivity
	currentContextId: 	19
	currentContextMessage: 	
	currentContextName: 	ResourceActivity
	failureCount: 	11
	failureId: 	13
	failureType: 	0
	fileName: 	onecore\vm\dv\net\hns\service\common\helperlib\src\iphelper.cpp
	function: 	
	hresult: 	0x80070490
	lineNumber: 	458
	message: 	
	module: 	hostnetsvc.dll
	originatingContextId: 	17
	originatingContextMessage: 	
	originatingContextName: 	HnsRpcV2_Create
	threadId: 	2616
}"	onecore\vm\dv\net\hns\service\common\helperlib\src\iphelper.cpp	458	 	2556	2616	2		eb9d1714-bd51-000a-0150-a1ee51bdd901		

@keith-horton : How can we root cause this issue ?

[chanpreetdhanjal]

Hi. Can you please collect networking logs by following the instructions below?
https://github.com/microsoft/WSL/blob/master/CONTRIBUTING.md#collect-wsl-logs-for-networking-issues

[craigloewen-msft]

Closing this issue and will track at #11554 instead

[nicogonz88]

WslLogs-2024-07-01_14-42-10.zip